eCommerce Lead FT @ Guggenheim

Responsibilities

• Own merchandise presentation on site, responsible for product categorization, in season management of merchandising presentation, merchandising assortment optimization, and end of season product transitions
• Serve as the primary point of contact for eCommerce customer service, answering, managing and responding to phone inquiries during Guggenheim business hours
• Collaborate closely with the in-store team and the customer prints team to address order-related questions
• Ensure all customer service inquiries are resolved promptly while upholding the highest standards of service excellence
• Tracks sales, analyzes reports, discusses information with the purchasing team in a timely fashion and makes basic re-order recommendations
• Work with the purchasing team by preparing recommendations for next season's assortments based on analysis of selling history and coming season's sales plans
• Manages online assortments ensuring best quality of contents for the online catalogue
• Maintains website to ensure product availability and appropriate merchandising
• Identifies and leverages information to inform, educate, and influence customer buying decisions
• Participate in the development of a site content calendar
• Manage and work with the partner on eblast content, strategy, and online curation
• Coordinate ecommerce merchandising requirements for marketing campaigns
• Manage creation, placement and optimization of site merchandising (including promotions, landing pages, banners)
• Utilize customer feedback sources to make informed, customer-centric decisions

Qualifications

• Proven analytical and numerical aptitude
• Partner with purchasing team to maintain solid understanding of brand priorities and ever-changing product assortment to deliver appropriate representation on-site
• Weekly Reporting – analyze the business to drive sales and conversion through merchandising
• Create new campaigns and ensure timely and accurate implementation
• Experience in leveraging business insights and analytics to make decisions (investments, sales, click-path, traffic, AOV, conversion, A/B testing)
• Bachelors degree in Marketing, design or related with at least 3 years experience in a site merchandising role in an online / ecommerce environment
• Experience with SEO, UX and A/B test preferred
• 3+ years of online merchandising experience, preferably in a direct-to-consumer environment, including experience with both buying and planning site merchandising

Pay

$18.50/hr

Benefits

• Health and Wellness Benefits: Medical, Dental, and Vision Insurance; Basic Life and AD&D Insurance; Long-Term Disability; plus Voluntary Benefits options
• Retirement and Savings: 401(k) Retirement Plan; Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Paid Time Off: Vacation Accrual; Sick Leave
• Nine Paid Holidays
• Profit Sharing Bonus Plan
• Employee Discounts: 25% discount to shop at our stores; and a separate discount program with exclusive savings on a variety of brand-name products, services, travel, entertainment, tickets, and more.