Lead Retail Ecommerce

Job Description

Our Lead Alternative Retail Associates are responsible for overseeing daily production operations, researching items selected from the Goodwill donation stream for online sales potential, creating accurate online listings, and ensuring merchandise moves efficiently through each stage of the production process.

• Lead daily production activities and assist with workflow planning.
• Train team members on production processes, quality standards, and safety procedures.
• Maintain inventory accuracy and proper production records.
• Manage inventory management systems and ensure inventory records remain accurate.
• File shipping claims with carriers and follow claims through resolution.
• Answer customer inquiries by email and phone in a professional manner.
• Identify valuable merchandise, recognize counterfeit items, and determine the appropriate sales channel.
• Affordability of materials and supplies.

Requirements

• Previous supervisory experience required.
• Strong customer service, organizational, leadership, and computer skills required.
• Experience in retail, e-commerce, jewelry, pawn, consignment, or a related environment preferred.
• Knowledge of inventory including, but not limited to, musical instruments, jewelry, watches, video games, apparel, handbags, electronics, coins, and other valuable merchandise.
• Ability to identify quality merchandise, recognize counterfeit items, and make sound merchandising decisions.

Pay

$18.50 per hour.