Retail Lead

Responsibilities

• Assist with training of retail staff and backup Retail Manager on days off
• Demonstrate knowledge of merchandise, styling and pricing according to the company’s policies and procedures
• Understand the process, and assist the Retail Manager, with correct NPS markups on all products at all times including deli
• Maintain knowledge of product lines with an emphasis on local and regional facts to assist other staff and customers
• Absorb and assist with store set up: display and merchandising, inventory levels
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system, handling money, processing credit and debit cards and making change
• Conduct inventory, restock merchandise and ensure adequate merchandise supply levels working in conjunction with the Retail Manager
• Absorb and assist with managing all inventory to keep all items in stock during business hours
• Keep retail spaces organized and clean
• Prepare end of shift report, deposit receipts and cash and advise Retail Manager accordingly
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
• Understand company’s ISO (Quality and Environmental) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas, with a focus on upholding the highest level of quality
• Maintain job related confidentiality
• Actively foster a positive work environment with a focus on teamwork
• Other duties per the Duties checklists and as assigned

Requirements

• Must be able to work independently with little or no supervision
• Must have excellent customer service and people skills
• Must be able to work a variety of day, night, weekend and holiday shifts
• Gain efficiency with Retail Pro system or comparable POS system (POS and reporting)
• Able to lift 25 lbs. frequently, and up to 50 lbs. occasionally and handle physical exertion involving bending, twisting, and squatting.

Knowledge and Experience

• Education: High School Diploma or equivalent. College Diploma or equivalent experience
• Experience: Two years retail experience preferred Two years leadership or supervisory experience