Retail Lead

Company Overview

Margaritaville and Landshark is a warm and inviting place where people from all walks of life come together to create paradise. We offer an exciting employment experience where creating and delivering fun and escapism for our guests is the goal we seek to exceed every day. We are one of the top employers due to our competitive wages, benefits packages, and the opportunity to advance your career and be part of the team. 90% of our team members say, "I Love My Job" and 92% say they are proud to work for Margaritaville and Landshark.

Job Overview

Responsible for maintaining a high degree of guest and Staff Member satisfaction while assisting with day-to-day operation of retail venue by performing the following duties.

Responsibilities

• Ensure that the retail floor is managed efficiently
• Ensure the highest quality product reaches our guest and meets specifications
• Conduct daily shift meetings
• Assist in training new Staff Members within their department
• Assist management with motivating, developing, coaching and counseling Staff Members to ensure the proper level of service is being provided to guests
• Notify management of low inventory and recommend new inventory
• Report any Staff Member issues to management
• Assist management with opening and closing responsibilities
• Assist with the receiving of merchandise deliveries and stocking of the sales floor
• Ensure inventory controls are followed to manage retail shrinkage and swelling
• Consistently maintain the merchandise and visual plan
• Assist with maintaining store standards including stocking, cleaning, folding, etc.
• Ensure that all productivity and quality standards are maintained
• Maintain high-level of knowledge regarding the company's products and happenings, and communicate properly to guests; establish rapport with all guests through name recognition
• Perform other duties and tasks as assigned or determined by management and moves with a sense of urgency
• Adhere to responsible alcohol service established by company policy
• Understand and utilize all safety and sanitation practices as defined in the safety program and report any accidents to management
• Adhere to all company policies and procedures as established in the Staff Member Handbook

Requirements

Skills & Experience

• One to two years retail experience
• Leadership experience preferred
• Good written and verbal communication skills
• Ability to interact professionally with other departments and outside contacts
• Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision
• Good judgment and decision making abilities
• Basic computer skills, Word, Excel, and Outlook preferred

Education

• High school degree or GED required

Physical Requirements

• Must be able to work in a fast-paced, high energy, and physically demanding environment
• Must be able to spend 90% of working time standing, walking, and reaching and 10% of working time sitting
• Pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position
• Feeling or grasping objects of different size and shape
• Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces
• Will be required to use physical capabilities including climbing and ascending or descending ladders, stairs, and ramps
• Must be able to carry loads greater than 35 pounds and exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently
• Must be able to communicate clearly with our guests in the primary language of the restaurant, specific to location (Primarily English)
• Hearing sounds at normal speaking levels with or without correction
• Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus

Work Environment

• Exposed to weather conditions and prevalent temperature changes
• Subject to moderate to high ambient noise levels
• Frequently required to function in narrow aisles or passageways
• Hazards include, but are not limited to, cuts from broken glass and metal cans, burns, slipping and tripping
• Frequently required to wash hands and/or wear gloves

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, and guests
• Expressing or exchanging ideas or instructions by the spoken word

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals