Ecommerce Growth & Engagement Manager

About the role

Responsible for managing the multichannel workflow across the company, requiring the implementation of market-leading sales strategies, evolving technologies, and platforms. Establishes and maintains multichannel SOPs. Ensures consistent collaboration, training, and alignment with retail. Maintains a culture aligned with GISD core values and leadership principles.

Responsibilities

• Achieves multichannel growth in the rapidly evolving ecommerce market by developing strategic initiatives utilizing the latest technology, AI, automation, equipment, platforms, and sales trends.
• Maintains an optimized multichannel workflow by implementing and updating SOPs and ensuring that training, site visits, and communication of KPIs are consistent.
• Works closely with retail leadership to ensure strong collaboration, feedback, training, and alignment on identifying high-value, high-margin goods for multichannel.
• Identifies new product categories, sales channels, and pricing strategies to increase revenue & margin and optimize sell-through rate & average sale price.
• Manages systems and personnel that ensure products have auction titles, product details, and photographs that meet quality assurance and verification/authenticity standards in compliance with all applicable laws and marketplace guidelines.
• Creates a positive work culture utilizing GISD core values and leadership principles.
• Motivates, engages, and develops direct reports to create bench strength at all levels.
• Delegates priorities effectively and holds direct reports accountable to goals and deadlines.
• Ensures that performance, behavior/conduct, time/attendance, and policies/procedure expectations are met. Provides support as needed when expectations are not met.
• Ensures performance evaluations, progressive discipline, and other required documentation is delivered on time and according to company expectations.
• Ensures employment relationship issues are resolved according to the organization’s best practices, culture, core values, and in accordance with applicable laws and regulations.
• Ensures customer, donor, vendor, and interdepartmental relationships are maintained at a high level. Resolves escalated complaints when difficult situations arise.
• Participates in recruitment process, including selecting, interviewing, and recommending applicants as needed.
• Ensures the work site is supplied, safe, clean, organized, and well-maintained.
• Opens and closes location(s) according to company guidelines.
• Safeguards company property including donations. Reports known or suspected security and/or theft problems to the SAP Department and Director.
• Cross-trained in ecommerce warehouse workflows and supports operations as needed.
• Follows directions and completes other tasks as assigned.

Requirements

• High School diploma/GED required; BA/BS, or equivalent combination of education and experience in related field preferred.
• Minimum 3 years’ management experience in a related field, or 3 years of GISD level 4-6 experience, or an equivalent combination of past experience and GISD experience.
• Must have a CA Driver’s License and driving record acceptable to Goodwill’s insurance company requirements.
• Must also have an insured, reliable vehicle.

Schedule

Available during all operational hours & for after-hours/emergency calls as needed.