ECC Coordinator

About the role

The Emergency Services Coordinator provides clerical support to the Emergency Services at the world's largest non-profit animal hospital, operating in a fast-paced environment.

Responsibilities

• Serve as the primary liaison between The Cancer Institute at AMC, Referral Veterinarians (rDVM), and internal/external clients.
• Manage client check-in and check-out, including patient registration, admission, and discharge.
• Effectively triage phone calls from AMC staff, rDVMs, and clients using decision-making and problem-solving skills.
• Schedule appointments, manage reminders, no-shows, and cancellations.
• Provide efficient cash collection and payment planning while ensuring compliance with policies.
• Obtain necessary referral documentation, medical records, and pre-registration paperwork.
• Offer concierge service to clients, assisting with hospital navigation and directing them to appropriate areas.
• Track and ensure successful distribution of patient updates and client communications to rDVMs and clients.
• Update clients on inpatient pet status as requested by veterinary staff, conveying information thoroughly and appropriately.
• Process general information calls regarding routine pet care and other AMC services.
• Master electronic medical records and telephone systems for optimal departmental function.
• Stock and order supplies, maintain files, and manage correspondence with clients and rDVMs via email, phone, and in-person.
• Assist with discharges, prescription requests, and insurance forms.
• Perform other duties as assigned.

Requirements

• Minimum of 2 years of veterinary or human health clerical experience.
• Minimum of 2 years of customer service in a professional setting.
• High School Diploma required; Bachelor’s Degree preferred.
• Excellent written and verbal communication skills.
• Ability to handle high-pressure situations with attention to detail.
• Strong organizational and multitasking skills.
• Ability to lift at least 50 lbs and bend/kneel for patient assistance.
• Professional interaction with all levels of staff, clients, and veterinary practices.
• Maintain confidentiality and handle sensitive information accurately according to policies.

Benefits

• Competitive salary.
• Generous sign-on bonus.
• Generous paid time off.
• Tuition assistance.
• 50% discount on veterinary care.
• 403b matching.
• Comprehensive medical, dental, and vision coverage.
• Eligibility for The Public Loan Service Forgiveness Program as a 501(c)(3) nonprofit employer.

Pay

$23.95 USD - $30.75 USD per hour.