EBT Issuance Specialist

Location: Lincoln, NE | Job ID: JR2026-00029906 | Applications accepted until: 10-30-2026

About the role

The Department of Health and Human Services (DHHS) through the Division of Child and Family Services is seeking an individual to fill the EBT Accountant I position. The EBT Accountant I is responsible for handling of state issued EBT cards per federal regulations. This position also handles delivery and monitoring of state EBT cards issued over the counter in local offices throughout the State and handles all returned EBT cards from state and vendor issued EBT mailings and re-mails. This position is crucial to the effective delivery and handling of EBT cards and maintaining Federal requirements for EBT cards.

Responsibilities

• Processes daily mailing of state issued EBT cards, processes returned EBT cards and re-mails cards
• Answers incoming calls and emails from clients and DHHS workers to resolve EBT problems
• Maintains EBT card inventory to comply with Federal requirements
• Works a flexible rotating Saturday shift to complete EBT mailing
• Balances and/or reconciles data to verify that posting is complete and accurate
• Reviews data on documents to ensure the information is accurate, complete, and meets the agency requirements; contacts document originator to request missing and/or corrected information
• Applies established refund procedures to process returned payments in an accurate and timely manner
• Sorts, files, and/or retrieves correspondence, records, reports, printouts, and other documents to ensure uniform storage and easy access to information
• Operates office equipment including personal computer, calculator, and reproduction equipment to duplicate, scan, compile, tabulate, check, enter, attach, or post materials/information

Requirements

• Post high school coursework or vocational education in accounting, finance, business administration or related field OR experience performing accounting functions including interpreting and analyzing financial data

Qualifications

• Experience with verbal and written inbound customer service requests
• Current or previous experience with DHHS eligibility systems or processes
• Bi-lingual English and Spanish

Skills

Knowledge of

• general accounting procedures
• customer service techniques

Skill in

• written and verbal communication
• word processing and spreadsheet software
• gathering and compiling data into spreadsheets
• detail orientated work

Ability to

• learn and apply agency policies/guidelines
• enter information into computer systems
• post information to worksheets and other documents
• compute and compile figures using addition, subtraction, multiplication, division, and percentages
• compare information and recognize discrepancies
• communicate with agency staff and the public to express facts and gather information
• operate office equipment such as personal computers, scanners, photocopiers, and desk calculators

Pay

$18.360 per hour — non-exempt

Schedule

Monday – Friday, 8:00 AM – 5:00 PM; flexible rotating Saturday shift required for EBT mailing. Dress attire: Business Casual.

Benefits

Comprehensive package including pay, benefits, paid time off, retirement, and professional development opportunities. Benefit eligibility may vary by position, agency, and employment status. More information on benefits.

Location

NSOB – 301 Centennial Mall South, Lincoln, NE