East Region Product Support Sales Manager

About Us

Thompson Machinery has been powering progress since 1944 as the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. We deliver smart solutions, build lasting partnerships, strengthen communities, and invest in your growth.

Responsibilities

• Direct all aspects of Product Support operations for multiple branches in the East Region, focusing on equipment service and parts.
• Lead the regional organization, fostering a team environment centered around employees and customers.
• Implement strategies for each branch location to expand market share and customer base.
• Ensure appropriate staffing, scheduling, customer satisfaction, support, and resources at each assigned branch.
• Collaborate with Sales, Service, Parts leadership, Rental Stores, and Caterpillar representatives to align and deliver company goals for profit, market share, and customer satisfaction.
• Meet or exceed customer expectations through service, parts, sales, and dealership business processes.
• Oversee growth and profitability of branch facilities in the Nashville Region.
• Develop management talent and succession planning.
• Manage budget and business planning, fleet planning, deployment, utilization, and end-of-service disposal.
• Coordinate staffing, training needs assessment, and employee skills development.
• Ensure safety leadership and compliance with corporate and regulatory requirements.

Requirements

• Five or more years of management-level equipment service experience with P&L responsibility.
• Demonstrated success in service operations, parts distribution, and familiarity with sales functions.
• Multi-location management experience preferred.
• High level of financial acumen and profit & loss responsibility.
• Proven ability to develop subordinates for higher levels of responsibility.
• Excellent communication, presentation skills, and ability to work effectively across all levels and departments.
• Bachelor’s degree in business or technical field (or relevant experience) preferred; High School diploma required.
• Ability to manage and function efficiently in a team-oriented, collaborative environment.
• Moderate travel required, generally within the region and dealership territory.

Benefits

• Various medical plan options, including a no-cost option.
• Vision and dental insurance.
• Employer-paid short-term and long-term disability insurance.
• Employer-paid basic life insurance.
• 401k matching and profit sharing.
• 8 paid holidays annually.
• Initially up to 15 days of Paid Time Off annually, increasing after five years of service.
• Employee Assistance Program (EAP).
• Competitive pay and exposure to world-class CAT training and development.
• Tuition reimbursement.
• Tool Purchase Assistance for high-quality tools at deep discounts.
• Annual stipend toward the purchase of work boots.
• Company Incentive Bonus Program.
• Paid Veteran holiday annually for all service members.
• Training and development programs.
• Work uniforms and professional cleaning services.
• Financial wellness programs.

This position is based in Nashville, Tennessee, and reports to the Product Support Sales Manager.