Early Stage Collections Supervisor

About the role

The Early Stage Collections Specialist Supervisor oversees a team of Early Stage Collections Specialists, managing the day-to-day operations and ensuring compliance with company guidelines and regulations.

Responsibilities

• Carry out supervisory responsibilities including training, guiding, and addressing complaints.
• Oversee daily operations, communicate daily goals, and address changes and fluctuations.
• Aid Early Stage Collections Specialists with escalations, resolve issues, and review productivity reports.
• Perform loan file audits, assist with alternative payment options, and train staff on new processes.
• Conduct monthly quality control audits, review Call Monitoring reports, and work with staff to resolve issues.
• Develop call strategies, conduct side-by-side training sessions, and attend management meetings.
• Maintain consistent attendance and perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Some college courses in management/leadership training, writing, communication, or specialized courses in mortgage banking industry preferred.
• Five-plus (5+) years of related experience, preferably in collections/call center environments.
• Knowledge of the Fair Debt Collection Practices Act.
• Intermediate skill level in Microsoft Suite.
• Advanced knowledge of relevant industry-specific software packages and negotiation skills.
• Ability to understand and express complex problems, organize thoughts, and prioritize work.
• Basic math skills and oral communication abilities.

Qualifications

• High school diploma or equivalent.
• Five-plus (5+) years of related experience, preferably in collections/call center environments.
• Knowledge of the Fair Debt Collection Practices Act.
• Intermediate skill level in Microsoft Suite.
• Advanced knowledge of relevant industry-specific software packages and negotiation skills.
• Ability to understand and express complex problems, organize thoughts, and prioritize work.
• Basic math skills and oral communication abilities.

Skills

• Leadership and supervisory skills.
• Strong communication and problem-solving abilities.
• Microsoft Suite proficiency.
• Advanced negotiation skills.
• Knowledge of relevant industry-specific software packages.

Benefits

Comprehensive healthcare plans, discretionary 401(k) match, fitness, restaurant, retail discounts, customized training programs, employee referral bonuses, educational reimbursement, and contributions to the Carrington Charitable Foundation.

Pay

The approved Target Pay range for this position is $50,000.00/yr to $65,000.00/yr plus a monthly incentive bonus.

Schedule

This is a hybrid schedule position.