Collections Supervisor

Responsibilities

• Partner with attorneys and internal teams to review outstanding receivables, assess account status, and implement collection strategies.
• Manage aging accounts and follow up on overdue balances to improve cash flow and reduce exposure.
• Communicate with clients regarding unpaid invoices via phone and email while maintaining professional relationships.
• Investigate billing discrepancies by reviewing invoices, payment history, and account records.
• Negotiate payment arrangements and support timely resolution of outstanding balances.
• Maintain accurate documentation of collection activity within financial and tracking systems.
• Monitor e-billing platforms, resolve rejected invoices, and manage appeals and resubmissions.
• Process ACH and credit card payments and assist with cash application activities.
• Track retainer balances and generate aging and collections reports for management.
• Assist with write-offs, credit adjustments, and account statement distribution.

Qualifications

• Strong experience in collections and accounts receivable, preferably within legal or professional services.
• Bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred.
• Prioritization and time management skills to handle multiple tasks simultaneously.
• Proven ability to manage high-volume, complex receivables independently.
• Experience collaborating with attorneys and clients to resolve billing issues and improve collections.
• Excellent communication, negotiation, and client relationship management skills.
• Knowledge of legal billing operations, e-billing systems, and collections procedures.
• Advanced Microsoft Office skills, especially Excel and reporting tools.

Compensation

Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications. Range: $80,000 - $90,000.