Collections Supervisor

The role

We're looking for a Collections Supervisor who is hungry, humble, and sharp with people. You lead a team of collectors in a fast-paced, high-stakes environment, and you set the tone — for performance, for professionalism, and for how we treat our customers even when conversations are difficult. You take pride in developing your people, holding them accountable, and producing results that reflect it.

What you'll do

• Drive daily performance in our Collections Department toward consistently exceptional results.
• Coach and motivate your team, monitor calls, and maintain the high standards FNBA is known for.
• Handle supervisor-level calls and step into challenging customer conversations without hesitation.
• Approve repayment and payment plan arrangements set up by your collectors.
• Partner with leadership on hiring, training, scheduling, and the rollout of new departmental initiatives.

What we're looking for

• You know how to motivate, develop, and hold a team accountable with equal measures of directness and care.
• You communicate clearly and confidently, whether you're coaching a collector, presenting to leadership, or de-escalating a tense customer call.
• You're calm under pressure, decisive, and organized enough to manage shifting daily priorities without dropping anything.
• You solve problems rather than escalate them, and you bring a work ethic that sets the standard for your team.
• Proficiency in Microsoft Excel, Word, and general business software is required.
• Bilingual or multilingual candidates preferred; Spanish and/or Portuguese alongside English is a plus.

Benefits

• Medical coverage with multiple plan options, including HSA and traditional plans — premiums as low as $0
• Dental coverage at premiums as low as $0
• Vision plan
• Discounted childcare
• Pet insurance
• Paid time off
• 401(k) with employer match
• Sit/stand adjustable desks

Qualifications

• You have a proven track record of leading teams to achieve exceptional results.
• You possess strong interpersonal and communication skills, both verbal and written.
• You are able to handle stressful situations with composure and professionalism.
• You have a solid understanding of Microsoft Excel, Word, and other relevant business software.
• You have a bilingual or multilingual advantage, particularly in Spanish and/or Portuguese.

Skills

• Leadership and motivational skills
• Effective communication and conflict resolution
• Time management and organizational abilities
• Problem-solving and decision-making skills
• Microsoft Excel, Word, and general business software proficiency

Benefits

• Medical coverage with multiple plan options, including HSA and traditional plans — premiums as low as $0
• Dental coverage at premiums as low as $0
• Vision plan
• Discounted childcare
• Pet insurance
• Paid time off
• 401(k) with employer match
• Sit/stand adjustable desks

Pay

Commensurate with experience.

Schedule

Full-time, Monday through Friday (including evenings until 9:00 p.m.), and rotating Saturdays.

Evening and weekend shift premiums.