Collections Supervisor

About the role

The Collections Supervisor oversees a team of credit and collections staff, providing support to collections activities and working closely with billing attorneys and department leaders.

Responsibilities

• Supervise the daily activities of the credit and collections staff, ensuring collections procedures are followed and goals are achieved.
• Provide direction to staff to ensure timely and effective management of client collections.
• Oversee the daily administration of ARCS (Accounts Receivable Collections Software).
• Advise on approval of new matters in Admin Review (ICE) during client intake.
• Provide back-up to Director of Collections as needed.
• Review status of delinquent accounts with collectors to identify potential issues.
• Develop and maintain positive relationships with clients through communication.
• Review and address discrepancies in client payments.
• Monitor staff updates in ARCS on a timely basis.
• Proactively handle pre-approved discounted payments and write-offs.
• Attend and prepare for meetings with Director of Collections and other key personnel.
• Implement new policies and procedures, recommend improvements, and train staff.
• Assist in achieving monthly collection targets and goals.
• Manage staff performance issues and provide coaching and counseling.
• Recruit, interview, select, and hire new employees.
• Train new collection staff.
• Stay updated on industry trends and best practices.
• Develop policies and procedures for following up on ebilled invoices.

Requirements

• Bachelor’s degree in business, accounting, or related field or equivalent work experience.
• Minimum of seven years’ collections experience in a law firm or similar professional services organization.
• Minimum of five years’ management experience.
• Experience with 3E, ARCS, and Billblast.
• Strong mathematical skills, attention to detail, and high level of accuracy.
• Strong organizational skills and ability to prioritize tasks.
• Exceptional oral and written communication skills.
• Professional and courteous communication with clients, attorneys, paralegals, and staff.
• Ability to work independently and in a team environment.
• Good judgment and discretion.