Collections Supervisor

We need to output HTML fragment with sections: About the role? Actually we need headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

for each section heading. Only include sections when posting has real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. So we need to extract content. Let's parse posting: Intro paragraph about company: "At Encore Fire Protection, we are proud...". That's about company, could be "About the role"? Actually "About the role" heading would be for description of role. The intro is about company, not role. Could be considered "About the role"? Might be better to put under "About the role" the description of the opportunity and role. The posting includes "The Opportunity" paragraph describing role. Then "Key Responsibilities". Then "What You Bring To The Table" (requirements/qualifications/skills). Then "What Will Make You Stand Out?" (preferred qualifications). Then "Beyond the Paycheck About At Encore, we’re all about creating a culture..." includes benefits etc. Also includes "Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses..." That's pay info but says "commensurate with experience" which is placeholder; we should not include Pay section if it's just "commensurate with experience" (the rule: do NOT include Pay/Schedule/Benefits sections unless posting actually states them, and never emit heading followed by filler/placeholder text like "commensurate with experience", "not specified", "N/A", "varies", "TBD"). So we should not include Pay section because it's vague. Benefits: they list Health and Wellness, Retirement Planning, Life Insurance, Tools for Success, etc. Those are specific benefits. So we can include Benefits section with those items. Schedule: not mentioned. So omit Schedule. We need sections: About the role (maybe combine The Opportunity and intro?), Responsibilities, Requirements (maybe combine What You Bring To The Table and What Will Make You Stand Out?), Qualifications? Could combine but we need to follow headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose to include only those with substantive content. Likely we need About the role, Responsibilities, Requirements (or Qualifications), Skills, Benefits. Could also split Requirements and Qualifications separately but we have content for both: "What You Bring To The Table" includes experience, skills, etc. "What Will Make You Stand Out?" includes preferred qualifications. Could treat Requirements as mandatory, Qualifications as preferred. Skills could be extracted from both. But to avoid duplication, we can put Requirements as mandatory experience, Qualifications as preferred education/experience, Skills as specific skills (Excel, Esker, etc.). However we must not invent content. Let's extract: Mandatory (What You Bring To The Table): - 3+ years of experience in accounts receivable or collections, including some experience training, mentoring, or informally leading other collectors. - Demonstrated track record of strong individual collections performance in a high-volume environment. - Experience in a decentralized, multi-location, or field services business is a plus. (Actually "is a plus" indicates preferred, but we can keep in Requirements or Qualifications.) - Proficiency with collections management platforms (Esker experience a plus) and Microsoft Office Suite, particularly Excel. - Strong organizational and analytical skills, with the ability to read AR aging reports and prioritize accordingly. - Clear, professional communication skills with the ability to coach and motivate others. - Ability to manage competing priorities in a fast-paced environment and maintain focus on high-impact accounts. Preferred (What Will Make You Stand Out?): - Associate or bachelor’s degree in accounting, finance, business, or a related field preferred; equivalent experience considered. - Prior experience as a team lead, supervisor, or senior collector with direct oversight of others' work. - Experience in a PE-backed, metric-driven environment or a multi-site, decentralized operation. Skills: Could list proficiency with Esker, Microsoft Office Suite (Excel), ability to read AR aging reports, organizational/analytical skills, communication/coaching, managing priorities. But we might just have Requirements section covering both mandatory and preferred, and Skills section maybe not needed. However we need to follow instruction: Prefer a few substantive sections over many thin ones. So we could have About the role, Responsibilities, Requirements, Benefits. That's four sections. That seems sufficient. We'll not include Qualifications or Skills separately to avoid thin sections. But we need to include headings only if we have content. We'll put Requirements covering both mandatory and preferred. Benefits as listed. Let's craft content: About the role: combine company intro and The Opportunity paragraph. Should we include company intro? It's about company but could be part of About the role. The instruction: "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So About the role likely expects description of the role and maybe company. We'll include:

At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day. Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen.

The AR Collections Supervisor plays a critical front-line leadership role within Encore's collections function, directly overseeing a pod of AR Collectors and ensuring daily execution of collections activity across a high-volume, decentralized customer base. Reporting to the AR Collections Manager, this role is responsible for coaching collectors, driving pod-level performance against DSO and aged AR targets, and ensuring consistent adherence to collections workflows and escalation procedures. This is a hands-on leadership role for a detail-oriented collections professional who is ready to take the next step into people management, or an experienced supervisor looking to make an immediate impact on a growing AR team.

Responsibilities: list from Key Responsibilities. We'll break into

• items. We need to preserve all substantive information. Let's extract bullet points: Team Leadership & Development - Directly supervise a pod of AR Collectors, providing daily coaching, direction, and accountability. - Conduct regular one-on-ones, call/account reviews, and performance check-ins with each collector on the pod. - Model best-practice collections behavior, including call handling, negotiation, and documentation standards. - Support onboarding and training of new and temporary collectors, ensuring readiness to work assigned portfolios. - Foster a culture of urgency, accountability, and teamwork within the pod. Collections Performance & Execution - Own day-to-day collections execution for the pod's assigned customer portfolio, including aged AR reduction and DSO improvement. - Monitor daily and weekly collector activity (call volume, promise-to-pay follow-through, account touches) and course-correct as needed. - Review aging reports to identify high-balance and high-risk accounts, ensuring appropriate prioritization by the pod. - Escalate complex disputes, non-responsive accounts, and lien or agency referral candidates to the Collections Manager. - Compile and report pod-level KPIs and scorecards to the Collections Manager on a weekly and monthly basis. Process & Technology - Serve as a proficient day-to-day user of Esker, ensuring the pod follows the established collections workflows and cadences. - Flag process gaps, workflow breakdowns, or system issues to the Collections Manager and recommend improvements. - Partner with AR Operations to resolve billing accuracy issues, disputes, and customer portal questions affecting the pod's accounts. - Support rollout of new tools, scripts, or process changes within the pod. Customer Engagement & Dispute Resolution - Act as a first point of escalation for collector-level customer disputes before elevating to the AR Collections Manager. - Maintain a customer-first, relationship-conscious approach while holding firm on collections timelines. - Ensure all collector interactions, commitments, and dispute details are accurately documented in Esker. Reporting & Cross-Functional Collaboration - Prepare pod-level aging analysis and performance summaries for the Collections Manager. - Collaborate with branch operations and billing teams to help resolve root causes of non-payment. - Provide input to the Collections Manager on collector performance, staffing needs, and process improvement opportunities. We'll keep these as list items under Responsibilities. Requirements: combine What You Bring To The Table and What Will Make You Stand Out? We'll list as
  • . Items: - 3+ years of experience in accounts receivable or collections, including some experience training, mentoring, or informally leading other collectors. - Demonstrated track record of strong individual collections performance in a high-volume environment. - Experience in a decentralized, multi-location, or field services business is a plus. - Proficiency with collections management platforms (Esker experience a plus) and Microsoft Office Suite, particularly Excel. - Strong organizational and analytical skills, with the ability to read AR aging reports and prioritize accordingly. - Clear, professional communication skills with the ability to coach and motivate others. - Ability to manage competing priorities in a fast-paced environment and maintain focus on high-impact accounts. - Associate or bachelor’s degree in accounting, finance, business, or a related field preferred; equivalent experience considered. - Prior experience as a team lead, supervisor, or senior collector with direct oversight of others' work. - Experience in a PE-backed, metric-driven environment or a multi-site, decentralized operation. Benefits: list from Beyond the Paycheck section. Items: - Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team. (But this is vague; we might omit because it's placeholder? It says "Competitive Salary : Compensation commensurate with your experience..." That's still vague. According to rule, we should not include Pay section if it's just "commensurate with experience". However Benefits section can include compensation? The rule says "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state Competitive Salary with description, but it's still vague. However it's under Benefits section? Actually they labeled "Beyond the Paycheck About At Encore, we’re all about creating a culture..." then bullet list includes Competitive Salary, Purpose-Driven Work Environment, Flexible Dress Code, People-Focused Culture, Tools for Success, Health and Wellness, Retirement Planning, Life Insurance. So we can include Benefits section with those items, but we need to avoid filler like "Competitive Salary : Compensation commensurate with your experience". That is still vague but it's a statement they made. The rule about Pay section: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state Competitive Salary, albeit vague. I'd include it as a benefit item, but maybe better to omit the salary line because it's not specific. However the instruction says "Prefer a few substantive sections over many thin ones." Including a vague salary line may be thin. But we could keep it as part of Benefits; it's still a benefit statement. I'd include it but maybe we can rephrase to keep the exact wording? We must preserve ALL substantive information; do NOT invent or summarize away detail. So we must keep the exact phrase "Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team." That's substantive (they state it). So we include it. Other benefits: - Purpose-Driven Work Environment : We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower