Collections Supervisor

What You’ll Do

• Supervise and lead an assigned team of Collections Representatives and Collections Support Specialists.
• Aid the Collections Manager and/or VP - Credit Risk Management with the management and overall operations of the Collections Department.
• Provide solution-oriented service to internal and external customers for the benefit of Royal Credit Union and its Members.
• Offer insight, forecasting, and analysis of trends and causes to Team Members and supervisors through strong written and verbal communication skills.

What’s Needed For This Position

• Average salary range: $75,400 - $86,700 (candidates with significant related experience may be higher)
• Compensation includes a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more!
• Associate’s Degree in Finance, Business Administration, Economics or comparable/equivalent collection work experience
• Two (2) years Consumer and real estate debt collection, default loss mitigation, collateral repossession or foreclosure of real estate or equivalent experience
• Two (2) years Leadership experience
• Certified CU Financial Counselor (CCUFC) within 1-1/2 years and must be bondable

Key Skills & Competencies

• Strong leadership and coaching abilities, including setting performance expectations, providing feedback, and developing team members through structured growth plans and mentorship
• Advanced knowledge of collections practices, including default mortgage servicing, investor/insurer guidelines, and applicable state and federal collection laws
• Analytical and strategic thinking skills with the ability to assess trends, forecast delinquency and losses, and recommend data-driven improvements
• Effective communication and relationship-building skills, with the ability to collaborate cross-functionally and handle complex member situations professionally
• Technical proficiency and adaptability, including experience using Microsoft Office and quickly learning new systems and digital tools to improve efficiencies