E-Commerce Shipping Associate at iMomoko.com

Primary Core Responsibilities and Duties

• B2C Shipping:
• Printing/Prepping daily eCommerce orders packing slips for pickers
• Preparing Shipping Quality Assurance Audit Manifests (double check lists for packers)
• Configuring order packaging + double checking invalid addresses + configuring third party shipping insurance
• Printing USPS End of Day Forms to bulk tender parcels
• Inspecting Momoko Site Orders for CC fraud/verifying ID Medium Risk/Cancelling high risk orders
• Customer Service:
• Answering phone calls, Livechat, Chargebacks, Buyer-seller messages, Escalations
• Issuing notices of order shortages, cancellation refunds, substitution authorizations, and verification requests
• Clerical Customer Service Duties - Recording Refund/Date/Reason
• Facilitating RMAs (replacements/refunds/substitutions/photo graphing evidence of damage/documenting RMAs/following up with RMAs)
• Shipping 3PL Networks:
• 3PL Picklists Processing- Creating Picklists
• Record/Reporting Picking surplus/shortages
• Documenting Line Item - lot numbers - qty/case - Case qty - Qty - expiration/production dates
• Printing Product barcode labels & english product information labels for 3PL inventory
• Contacting LTL terminal dispatchers for pick-ups, delays, appointment deliveries, or additional services required.
• Semi-Core Responsibilities:
• Merchandising:
• Adjust listings to regional shipping zones and ensure proper configuration of merchandise
• Copy pasting product listings content to create new product listing on channel management or within sales channels
• Reporting & Correcting advertising errors product listings (incorrectly named product, wrong net contents, lack of key product information)
• Properly Grouping Products - ensuring cross sold products are properly labeled for listings

Position Requirements

• Customer Orientated
• Organized
• Critical Thinking Skills
• Microsoft Excel and Google Sheets - Value Paste, Delete Rows
• Professional Written & Verbal Communication Skills
• Adaptable to work under short deadlines
• English(Required) and Mandarin Chinese(Preferred)

Job Type

Full-time

Pay

$20.00 - $23.00 per hour

Benefits

• Employee Discount

Schedule

8 hour shift (9am-5:30pm) 12PM & 3PM 10 Min Break
Monday to Friday

Education

Bachelor's Degree (Preferred)

Experience

customer service: 1-2 year (Preferred)

Work Location

In person