Front Desk Associate / Reservations Agent

About the role

The Front Desk Associate / Reservations Agent position at Aperture Hotels involves providing exceptional Guest Relations, managing reservations, assisting with check-ins/check-outs, and ensuring a comfortable stay for guests. The role also includes occasional cleaning and support to other departments.

Responsibilities

• Provide a welcoming environment at all times
• Courteous phone etiquette
• Computer literacy
• Effective communication with guests in a professional manner
• Energetic and outgoing personality
• Handling cash and credit cards accurately
• Demonstrate teamwork
• Protect guest information and ensure privacy
• Resolve complaints promptly and take ownership of situations
• Complete all Brand and Company Training in a timely manner
• Strive for 100% guest satisfaction

Requirements

• Flexibility to work in shifts and report for scheduled shifts
• Ability to work with little or no supervision while meeting high-performance standards
• Excellent organization skills
• Ability to follow instructions
• High School Diploma or GED

Qualifications

• Preferred: AA or Bachelor's Degree, Work experience in Customer Service in the Hospitality Field, Experience with hotel operation systems

Skills

• Customer service skills
• Computer proficiency
• Communication skills
• Teamwork

Benefits

• Employer Matching 401K Retirement Plan
• Medical Insurance
• Dental Insurance
• Vision Insurance
• FREE life insurance
• Vacation Pay
• Holiday Pay
• Management training

Pay

Compensation details are not specified in the job posting.

Schedule

Schedule details are not specified in the job posting.