Guest Service Associate I (Front Desk Agent)

About the role

Responsible for providing exceptional guest service at the front desk, including check-in/check-out processes, managing reservations, and handling guest inquiries.

Responsibilities

• Welcoming guests and assisting with their needs
• Processing payments and managing reservations
• Handling guest complaints and ensuring satisfaction
• Maintaining cleanliness and organization of the front desk area

Requirements

• High school diploma or equivalent
• Excellent customer service skills
• Ability to work flexible hours including weekends and evenings
• Basic computer skills, including Microsoft Office

Qualifications

• One year of relevant customer service experience preferred
• Experience in hospitality or related field

Skills

• Strong communication and interpersonal skills
• Attention to detail and organizational abilities
• Ability to handle multiple tasks simultaneously

Benefits

• Comprehensive health insurance
• Paid time off
• Professional development opportunities

Pay

• $15.00 per hour

Schedule

• Variable schedule to accommodate business needs