Sales Associate/Customer Service Rep

About the role

The Amazing Lash Studio® brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel AMAZING!

Responsibilities

• Promoting and selling Amazing Lash Studio® Membership and retail products to guests.
• Affords Studio Manager with retaining current members.
• Consistently creates a friendly environment for guests by welcoming and assisting as well as quickly responding to customer questions and needs.
• Answers phone calls, book appointments, and enthusiastically greeting guests.
• Affords in administrative tasks including filing and data entry of guests records and surveys.
• Prepares guest records for treatments.
• Participates in special events to promote the studio.
• Maintains cleaning, organizing, and maintenance of lobby and studio public areas.
• Maintains quality service by enforcing organization standards.

Qualifications

• Customer service-oriented.
• Results-oriented, metrics-driven.
• Sales experience preferred.
• Basic computer skills.
• Able to multitask.
• Outgoing, positive, cheerful, engaging, energetic, and resourceful.
• Strong verbal and written communication skills.
• Possess strong interpersonal skills to communicate with confidence to both internal personnel and customers.
• Able to be an excellent organizer and problem solver with strong project management skills.
• Able to work flexible days and hours; including nights, weekends, and holidays.
• MindBody Salon Software experience a plus.