Dynamics365 Administrator

About the role

Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty? At LATICRETE International we aim to be the leading construction brand trusted globally for high‑performance tile and stone installation systems and building finishing solutions. We’ve been in business for 70 years, family‑owned for three generations, and can be found in over 100 countries. The Hartford Business Journal even named us one of Connecticut’s top family‑owned companies in 2017. Our purpose is to improve the built world and the lives of those who build it, while connecting with, engaging, and improving the lives of our employees, customers, partners, and global communities.

Responsibilities

• CRM Administration & Customization (50%): Configure and maintain Dynamics365 modules (Sales, Customer Service, and Marketing/Customer Insights Journeys); maintain and improve customer‑facing Power Pages/Power Apps portals; customize entities, workflows, forms, and dashboards; manage user roles, permissions, and security settings; monitor system performance and troubleshoot issues.
• Integration & Reporting (30%): Utilize Power Platform tools (Power Automate, Power Apps) for system integration, custom workflow development and automation; support data integration between Dynamics365 Dataverse and other enterprise systems; assist the BI team in developing PowerBI reports and dashboards to support CRM business intelligence needs.
• Collaboration & Support (20%): Work with stakeholders and technical leadership to gather requirements and translate them into technical solutions; maintain and abide by the corporate CRM change‑management process; act as primary end‑user support professional for the Marketing group; provide training and documentation for end‑users; collaborate with IT and business teams to ensure CRM alignment with organizational goals and enterprise architecture standards.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related discipline (required); Master’s degree preferred.
• Microsoft Dynamics 365 (CRM) Associate certification required; Expert certification preferred.
• Microsoft Power Platform Developer Associate certification strongly preferred.
• Minimum 2 years of hands‑on experience with Microsoft Dynamics365 or Salesforce.com CRM.
• Travel requirement: 10 % domestic.
• Physical requirements: ability to lift/carry a minimum of 25 lb; push/pull 25 lb; stand at least 25 % of the day; sit at least 50 % of the day.

Skills

• Proficiency in Dynamics365 modules: Sales, Service, and Marketing.
• Strong understanding of CRM architecture, integration, and customization.
• Knowledge of data‑integrity best practices and ability to proactively identify, rectify, and prevent quality issues.
• Experience with Power Automate, Power Apps (model‑driven and canvas), and Dataverse.
• Experience with PowerBI and Dynamics365 reporting/data visualization (preferred).
• Working knowledge of CRM application security standards and best practices.
• Excellent problem‑solving and communication skills; ability to work independently and collaboratively in a fast‑paced environment.
• Team cooperation – maintain a positive, cooperative attitude with all employees and customers.

Benefits

• Medical, Dental, and Vision coverage
• 401(k) retirement plan
• Tuition reimbursement
• 13 paid holidays in addition to paid vacation and sick time
• Flexible spending accounts
• Life Insurance, AD&D, and Supplemental Insurance
• 1‑week paid plant shutdown between Christmas and New Year’s Day