Dynamics365 Administrator

About the role

LATICRETE International is a global construction brand trusted for high‑performance tile and stone installation systems and building finishing solutions. Family‑owned for three generations and in business for 70 years, the company operates in over 100 countries and was named one of Connecticut’s top family‑owned companies by the Hartford Business Journal in 2017. LATICRETE’s purpose is to improve the built world and the lives of those who build it, striving to connect with, engage with, and improve the lives of employees, customers, partners, and the global communities in which it operates. We are seeking passionate and ambitious employees who want to make a difference within the organization, their communities, the industry, and the world.

Responsibilities

• CRM Administration & Customization (50%): Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys); maintain and improve customer‑facing Power Pages / Power Apps portals; customize entities, workflows, forms, and dashboards to meet business requirements; manage user roles, permissions, and security settings; monitor system performance and troubleshoot issues.
• Integration & Reporting (30%): Utilize Power Platform tools (Power Automate, Power Apps) for system integration, custom workflow development and automation; support data integration between Dynamics365 Dataverse and other enterprise systems; assist BI team in developing PowerBI reports and dashboards to support CRM business intelligence needs.
• Collaboration & Support (20%): Work with stakeholders and technical leadership to gather requirements and translate them into technical solutions; maintain and abide by corporate CRM change‑management process; act as primary end‑user support professional for the Marketing group; provide training and documentation for end‑users; collaborate with IT and business teams to ensure CRM alignment with organizational goals and enterprise architecture standards.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related discipline required; Master’s degree preferred.
• Microsoft Dynamics 365 (CRM) Associate certification required; Expert certification preferred.
• Microsoft Power Platform Developer Associate certification strongly preferred.
• Minimum 2 years of hands‑on experience with Microsoft Dynamics365 or Salesforce.com CRM.
• Proficiency in the Sales, Service, and Marketing CRM modules.
• Strong understanding of CRM architecture, integration and customization.
• Strong knowledge of data integrity best practices; ability to proactively identify, rectify and prevent quality issues.
• Experience with Power Automate, Power Apps (model‑driven and canvas), and Dataverse.
• Experience with PowerBI and Dynamics365 reporting and data visualization preferred.
• Working knowledge of CRM application security standards and best practices.
• Excellent problem‑solving and communication skills; ability to work independently and collaboratively in a fast‑paced environment.
• Team cooperation – maintain a positive, cooperative attitude with all employees and customers.
• Travel requirement: 10% domestic.
• Physical requirements: able to lift and/or carry minimum 25 lb; push/pull 25 lb; stand at least 25% of the day; sit at least 50% of the day.

Benefits

• Medical
• Dental
• Vision
• 401k
• Tuition reimbursement
• 13 paid holidays in addition to paid vacation and sick time
• Flexible spending
• Life Insurance, AD&D and Supplemental Insurance
• 1 week paid plant shutdown between the Christmas and New Year's Day holidays