Dynamics365 Administrator

About the role

At LATICRETE International, a global leader in high‑performance tile and stone installation systems, we are seeking a passionate and ambitious Dynamics 365 Administrator. Our purpose is to improve the built world and the lives of those who build it, while fostering integrity, teamwork, and loyalty. Join a family‑owned company with 70 years of history, present in over 100 countries, and recognized as one of Connecticut’s top family‑owned companies.

Responsibilities

• CRM Administration & Customization (≈50%)
  • Configure and maintain Dynamics 365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys).
  • Maintain and improve customer‑facing Power Pages / Power Apps portals.
  • Customize entities, workflows, forms, and dashboards to meet business requirements.
  • Manage user roles, permissions, and security settings.
  • Monitor system performance and troubleshoot issues.
• Integration & Reporting (≈30%)
  • Utilize Power Platform tools (Power Automate, Power Apps) for system integration, custom workflow development, and automation.
  • Support data integration between Dynamics 365 Dataverse and other enterprise systems.
  • Assist the BI team in developing Power BI reports and dashboards to support CRM business‑intelligence needs.
• Collaboration & Support (≈20%)
  • Work with stakeholders and technical leadership to gather requirements and translate them into technical solutions.
  • Maintain and follow the corporate CRM change‑management process.
  • Serve as the primary end‑user support professional for the Marketing group.
  • Provide training and documentation for end‑users.
  • Collaborate with IT and business teams to ensure CRM alignment with organizational goals and enterprise‑architecture standards.

Requirements

• Education & Experience
  • Bachelor’s degree in Information Technology, Computer Science, or a related discipline (required); Master’s degree preferred.
  • Minimum 2 years of hands‑on experience with Microsoft Dynamics 365 or Salesforce.com CRM.
• Certifications
  • Microsoft Dynamics 365 (CRM) Associate certification (required); Expert certification preferred.
  • Microsoft Power Platform Developer Associate certification (strongly preferred).
• Specialized Skills
  • Proficiency in Dynamics 365 Sales, Service, and Marketing modules.
  • Strong understanding of CRM architecture, integration, and customization.
  • Knowledge of data‑integrity best practices and ability to proactively identify and resolve quality issues.
  • Experience with Power Automate, Power Apps (model‑driven and canvas), and Dataverse.
  • Experience with Power BI and Dynamics 365 reporting/data visualization (preferred).
  • Working knowledge of CRM application security standards and best practices.
  • Excellent problem‑solving and communication skills; ability to work independently and collaboratively in a fast‑paced environment.
• Team cooperation and a positive, cooperative attitude with all employees and customers.

Benefits

• Medical, Dental, and Vision insurance
• 401(k) retirement plan
• Tuition reimbursement
• 13 paid holidays plus paid vacation and sick time
• Flexible spending accounts
• Life Insurance, AD&D, and Supplemental Insurance
• One‑week paid plant shutdown between Christmas and New Year’s Day

Travel

Up to 10 % domestic travel may be required.

Physical Requirements

• Lift and/or carry a minimum of 25 pounds.
• Push/pull up to 25 pounds.
• Stand for at least 25 % of the workday.
• Sit for at least 50 % of the workday.