Dynamics365 Administrator
Company Overview
At LATICRETE International we aim to be the leading construction brand trusted globally for high‑performance tile and stone installation systems and building finishing solutions. We have been in business for 70 years, family‑owned for three generations, and are present in over 100 countries. The Hartford Business Journal named us one of Connecticut’s top family‑owned companies in 2017. Our purpose is to improve the built world and the lives of those who build it, while engaging and supporting our employees, customers, partners, and global communities.
Benefits
- Medical, Dental, Vision coverage
- 401(k) retirement plan
- Tuition reimbursement
- 13 paid holidays plus paid vacation and sick time
- Flexible spending accounts
- Life Insurance, AD&D and Supplemental Insurance
- 1 week paid plant shutdown between Christmas and New Year’s Day
Role Overview
The Dynamics 365 Administrator is responsible for configuring, maintaining, and optimizing LATICRETE’s Microsoft Dynamics 365 platform, with a focus on Marketing and Customer Insights Journeys. The role supports CRM customization, integration using Power Platform tools, and contributes to data visualization efforts with Power BI. Collaboration with developers and cross‑functional teams ensures the CRM system aligns with business needs and strategic initiatives.
Responsibilities
- CRM Administration & Customization (50%)
- Configure and maintain Dynamics 365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys)
- Maintain and improve customer‑facing Power Pages / Power Apps portals
- Customize entities, workflows, forms, and dashboards to meet business requirements
- Manage user roles, permissions, and security settings
- Monitor system performance and troubleshoot issues
- Integration & Reporting (30%)
- Utilize Power Platform tools (Power Automate, Power Apps) for system integration, custom workflow development, and automation
- Support data integration between Dynamics 365 Dataverse and other enterprise systems
- Assist the BI team in developing Power BI reports and dashboards to support CRM business‑intelligence needs
- Collaboration & Support (20%)
- Work with stakeholders and technical leadership to gather requirements and translate them into technical solutions
- Maintain and abide by corporate CRM change‑management process
- Act as primary end‑user support professional for the Marketing group
- Provide training and documentation for end‑users
- Collaborate with IT and business teams to ensure CRM alignment with organizational goals and enterprise architecture standards
Required Skills & Qualifications
- Education and Experience
- Bachelor’s degree in Information Technology, Computer Science, or related discipline (required)
- Master’s degree preferred
- Certifications
- Microsoft Dynamics 365 (CRM) Associate certification (required)
- Microsoft Dynamics 365 Expert certification (preferred)
- Microsoft Power Platform Developer Associate certification (strongly preferred)
- Specialized Skills and Experience
- Minimum 2 years of hands‑on experience with Microsoft Dynamics 365 or Salesforce.com CRM
- Proficiency in Sales, Service, and Marketing modules
- Strong understanding of CRM architecture, integration, and customization
- Knowledge of data integrity best practices and ability to proactively identify and resolve quality issues
- Experience with Power Automate, Power Apps (model‑driven and canvas), and Dataverse
- Experience with Power BI and Dynamics 365 reporting/data visualization (preferred)
- Working knowledge of CRM application security standards and best practices
- Excellent problem‑solving and communication skills
- Ability to work independently and collaboratively in a fast‑paced environment
- Team‑oriented attitude with a positive, cooperative approach
Travel Requirements
Up to 10 % domestic travel.
Physical Requirements
- Lift and/or carry a minimum of 25 pounds
- Push/pull up to 25 pounds
- Stand for at least 25 % of the workday
- Sit for at least 50 % of the workday