Dynamics365 Administrator

About the role

We’re looking for a Dynamics365 Administrator to own the configuration, maintenance, and optimization of LATICRETE’s Microsoft Dynamics365 platform, with a focus on Marketing and Customer Insights Journeys. You’ll partner with cross-functional teams to align the CRM with business needs, drive automation, and deliver data-driven insights.

Responsibilities

• CRM Administration & Customization (50%)
  • Configure and maintain Dynamics365 Sales, Customer Service, and Marketing (Customer Insights Journeys) modules.
  • Maintain and improve customer-facing Power Pages / Power Apps portals.
  • Customize entities, workflows, forms, dashboards, user roles, permissions, and security settings.
  • Monitor system performance and troubleshoot issues.
• Integration & Reporting (30%)
  • Use Power Automate and Power Apps to build integrations, custom workflows, and automations.
  • Support data integration between Dynamics365 Dataverse and other enterprise systems.
  • Assist the BI team in developing PowerBI reports and dashboards for CRM business intelligence.
• Collaboration & Support (20%)
  • Gather requirements from stakeholders and translate them into technical solutions.
  • Follow corporate CRM change-management processes.
  • Serve as primary end-user support for the Marketing group; provide training and documentation.
  • Collaborate with IT and business teams to ensure CRM alignment with organizational goals and enterprise architecture standards.

Requirements

• Education & Experience
  • Bachelor’s degree in Information Technology, Computer Science, or related discipline required; Master’s preferred.
  • Microsoft Dynamics365 (CRM) Associate certification required; Expert certification preferred.
  • Microsoft Power Platform Developer Associate certification strongly preferred.
• Specialized Skills & Experience
  • Minimum 2 years hands-on experience with Microsoft Dynamics365 or Salesforce.com CRM.
  • Proficiency in Dynamics365 Sales, Service, and Marketing modules.
  • Strong understanding of CRM architecture, integration, and customization.
  • Strong knowledge of data integrity best practices; ability to proactively identify, rectify, and prevent quality issues.
  • Experience with Power Automate, Power Apps (model-driven and canvas), and Dataverse.
  • Experience with PowerBI and Dynamics365 reporting and data visualization preferred.
  • Working knowledge of CRM application security standards and best practices.
  • Excellent problem-solving and communication skills; ability to work independently and collaboratively in a fast-paced environment.

Benefits

• Medical, Dental, Vision
• 401(k) with company match
• Tuition reimbursement
• 13 paid holidays plus paid vacation and sick time
• Flexible spending accounts
• Life Insurance, AD&D and Supplemental Insurance
• 1 week paid plant shutdown between Christmas and New Year’s Day

Travel

Up to 10% domestic travel required.

Physical Requirements

• Lift/carry: minimum 25 lbs.
• Push/pull: minimum 25 lbs.
• Standing: at least 25% of the day.
• Sitting: at least 50% of the day.