Dynamics365 Administrator

About the role

At LATICRETE International we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. Family-owned for three generations and present in over 100 countries, we strive to improve the built world and the lives of those who build it. We are seeking a passionate Dynamics365 Administrator to help configure, maintain, and optimize our Microsoft Dynamics365 platform with a focus on Marketing and Customer Insights Journeys.

Responsibilities

• CRM Administration & Customization (50%)
  • Configure and maintain Dynamics365 Sales, Customer Service, and Marketing (Customer Insights Journeys) modules.
  • Maintain and improve customer-facing Power Pages / Power Apps portals.
  • Customize entities, workflows, forms, and dashboards to meet business requirements.
  • Manage user roles, permissions, and security settings.
  • Monitor system performance and troubleshoot issues.
• Integration & Reporting (30%)
  • Use Power Platform tools (Power Automate, Power Apps) to build integrations, custom workflows, and automation.
  • Support data integration between Dynamics365 Dataverse and other enterprise systems.
  • Assist the BI team in developing PowerBI reports and dashboards to support CRM business intelligence needs.
• Collaboration & Support (20%)
  • Work with stakeholders and technical leadership to gather requirements and translate them into technical solutions.
  • Maintain and follow the corporate CRM change-management process.
  • Act as the primary end-user support professional for the Marketing group.
  • Provide training and documentation for end-users.
  • Collaborate with IT and business teams to ensure CRM alignment with organizational goals and enterprise architecture standards.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related discipline required; Master’s degree preferred.
• Microsoft Dynamics 365 (CRM) Associate certification required; Expert certification preferred.
• Microsoft Power Platform Developer Associate certification strongly preferred.

Qualifications

• Minimum 2 years of hands-on experience with Microsoft Dynamics365 or Salesforce.com CRM.
• Proficiency in Dynamics365 Sales, Service, and Marketing modules.
• Strong understanding of CRM architecture, integration, and customization.
• Strong knowledge of data integrity best practices; ability to proactively identify, rectify, and prevent quality issues.
• Experience with Power Automate, Power Apps (model-driven and canvas), and Dataverse.
• Experience with PowerBI and Dynamics365 reporting and data visualization preferred.
• Working knowledge of CRM application security standards and best practices.
• Excellent problem-solving and communication skills; ability to work independently and collaboratively in a fast-paced environment.
• Team Cooperation – maintain positive, cooperative attitude with all employees of LATICRETE and all customers.

Travel Requirement

Up to 10% domestic travel may be required.

Physical Requirements

• Lift: Must be able to lift and/or carry a minimum of 25 pounds.
• Push/Pull: Must be able to push/pull 25 pounds.
• Standing: Must be able to stand at least 25% of the day.
• Sitting: Must be able to sit at least 50% of the day.

Benefits

• Medical, Dental, Vision
• 401(k) with company match
• Tuition reimbursement
• 13 paid holidays plus paid vacation and sick time
• Flexible spending accounts
• Life Insurance, AD&D and Supplemental Insurance
• 1 week paid plant shutdown between Christmas and New Year’s Day