Dynamics365 Administrator

Company Overview

At LATICRETE International we aim to be the leading construction brand trusted globally for high‑performance tile and stone installation systems and building finishing solutions. Founded 70 years ago, family‑owned for three generations, we operate in over 100 countries and were named one of Connecticut’s top family‑owned companies in 2017. Our purpose is to improve the built world and the lives of those who build it, while engaging employees, customers, partners, and global communities.

Benefits

• Medical, Dental, Vision coverage
• 401(k) retirement plan
• Tuition reimbursement
• 13 paid holidays plus vacation and sick time
• Flexible spending accounts
• Life Insurance, AD&D, and Supplemental Insurance
• One‑week paid plant shutdown between Christmas and New Year’s Day

Responsibilities

• CRM Administration & Customization (≈50%)
  • Configure and maintain Dynamics 365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys).
  • Maintain and improve customer‑facing Power Pages / Power Apps portals.
  • Customize entities, workflows, forms, and dashboards to meet business requirements.
  • Manage user roles, permissions, and security settings.
  • Monitor system performance and troubleshoot issues.
• Integration & Reporting (≈30%)
  • Utilize Power Platform tools (Power Automate, Power Apps) for system integration, custom workflow development, and automation.
  • Support data integration between Dynamics 365 Dataverse and other enterprise systems.
  • Assist the BI team in developing Power BI reports and dashboards to support CRM business‑intelligence needs.
• Collaboration & Support (≈20%)
  • Work with stakeholders and technical leadership to gather requirements and translate them into technical solutions.
  • Maintain and follow corporate CRM change‑management processes.
  • Serve as primary end‑user support professional for the Marketing group.
  • Provide training and documentation for end‑users.
  • Collaborate with IT and business teams to ensure CRM alignment with organizational goals and enterprise architecture standards.

Required Skills & Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline (required); Master’s degree (preferred).
• Microsoft Dynamics 365 (CRM) Associate certification (required); Expert certification (preferred).
• Microsoft Power Platform Developer Associate certification (strongly preferred).
• Minimum 2 years of hands‑on experience with Microsoft Dynamics 365 or Salesforce.com CRM.
• Proficiency in Sales, Service, and Marketing CRM modules.
• Strong understanding of CRM architecture, integration, and customization.
• Knowledge of data‑integrity best practices and ability to proactively identify and resolve quality issues.
• Experience with Power Automate, Power Apps (model‑driven and canvas), and Dataverse.
• Experience with Power BI and Dynamics 365 reporting/data visualization (preferred).
• Working knowledge of CRM application security standards and best practices.
• Excellent problem‑solving and communication skills; ability to work independently and collaboratively in a fast‑paced environment.
• Team‑oriented attitude with a positive, cooperative approach toward colleagues and customers.

Travel Requirements

Up to 10% domestic travel.

Physical Requirements

• Lift and/or carry a minimum of 25 pounds.
• Push/pull up to 25 pounds.
• Stand for at least 25 % of the workday.
• Sit for at least 50 % of the workday.