Dynamics365 Administrator

for prose. We need to include sections only when posting has real specific content. Let's extract: About the role: The introductory paragraph about LATICRETE International: "Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty? At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We’ve been in business for 70 years, family-owned for three generations, and can be found in over 100 countries. The Hartford Business Journal even named us one of Connecticut’s top family-owned companies in 2017! We don't just make innovative, industry-leading products. Our purpose is to improve the built world and the lives of those who build it. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate. We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world. If that sounds like you, then what are you waiting for? Join the family and expand your horizons!" That's prose; we can put in

. Responsibilities: The "Essential Duties And Responsibilities" section with subparts: CRM Administration & Customization (50%), Integration & Reporting (30%), Collaboration & Support (20%). Each has bullet-like sentences. We need to format as

• . Probably each bullet is a sentence. We'll list each duty as
• . Could also keep subheadings? Not required; just list. Requirements: maybe Education and Experience? Could be "Education and Experience:" bullet list. We'll treat as Requirements. Qualifications: maybe "Required Skills & Qualifications" includes certifications, specialized skills, etc. Could be separate but we might combine? The instruction says we can have both Requirements and Qualifications sections if content exists. We have both Education and Experience and Specialized Skills and Experience etc. So we can make Requirements = Education and Experience. Qualifications = Specialized Skills and Experience + certifications etc. Skills: maybe list of soft skills like problem-solving, communication, teamwork. Could be separate Skills section. But we must avoid thin sections. Let's see content: Education and Experience: - Bachelor’s degree in Information Technology, Computer Science, or related discipline required. Master’s degree preferred. - Microsoft Dynamics 365 (CRM) Associate certification required, Expert certification preferred. - Microsoft Power Platform Developer Associate certification strongly preferred. That's three items. Specialized Skills and Experience: - Minimum 2 years of hands-on experience with Microsoft Dynamics365 or Salesforce.com CRM. - Proficiency in the following CRM modules: Sales, Service, and Marketing. - Strong understanding of CRM architecture, integration and customization. - Strong knowledge of data integrity best practices. - Ability to proactively identify, rectify and prevent quality issues. - Experience with Power Automate, Power Apps (model-driven and canvas), and Dataverse. - Experience with PowerBI and Dynamics365 reporting and data visualization preferred. - Working knowledge of CRM application security standards and best practices. - Excellent problem-solving and communication skills. - Ability to work independently and collaboratively in a fast-paced environment. - Team Cooperation - maintain positive, cooperative attitude with all employees of LATICRETE and all customers. - Travel Requirement: 10%, domestic. - Physical Requirements: Lift: Must be able to lift and/or carry a minimum of 25 pounds. Push/Pull: Must be able to push/pull 25 pounds. Standing: Must be able to stand at least 25% of the day. Sitting: Must be able to sit at least 50% of the day. That's many items. We could treat Skills as the soft skills: problem-solving, communication, teamwork, ability to work independently/collaboratively, etc. But many of those are already in specialized skills. Maybe better to have sections: About the role, Responsibilities, Requirements (Education & Experience), Qualifications (Specialized Skills & Experience + certifications), Benefits. That seems reasonable. We must not create Pay or Schedule. Now format. We need to output only HTML fragment. Let's craft:

  About the role

  Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty? At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We’ve been in business for 70 years, family-owned for three generations, and can be found in over 100 countries. The Hartford Business Journal even named us one of Connecticut’s top family-owned companies in 2017! We don't just make innovative, industry-leading products. Our purpose is to improve the built world and the lives of those who build it. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate. We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world. If that sounds like you, then what are you waiting for? Join the family and expand your horizons!

  Responsibilities

  • Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys).
  • Maintain and improve customer-facing Power Pages / Power Apps portals.
  • Customize entities, workflows, forms, and dashboards to meet business requirements.
  • Manage user roles, permissions, and security settings.
  • Monitor system performance and troubleshoot issues.
  • Utilize Power Platform tools (Power Automate, Power Apps) for system integration, custom workflow development and automation.
  • Support data integration between Dynamics365 Dataverse and other enterprise systems.
  • Assist BI team in developing PowerBI reports and dashboards to support CRM business intelligence needs.
  • Work with stakeholders and technical leadership to gather requirements and translate them into technical solutions.
  • Maintain and abide by corporate CRM change-management process.
  • Act as primary end-user support professional for Marketing group.
  • Provide training and documentation for end-users.
  • Collaborate with IT and business teams to ensure CRM alignment with organizational goals and enterprise architecture standards.

  Requirements

  • Bachelor’s degree in Information Technology, Computer Science, or related discipline required. Master’s degree preferred.
  • Microsoft Dynamics 365 (CRM) Associate certification required, Expert certification preferred.
  • Microsoft Power Platform Developer Associate certification strongly preferred.

  Qualifications

  • Minimum 2 years of hands-on experience with Microsoft Dynamics365 or Salesforce.com CRM.
  • Proficiency in the following CRM modules: Sales, Service, and Marketing.
  • Strong understanding of CRM architecture, integration and customization.
  • Strong knowledge of data integrity best practices.
  • Ability to proactively identify, rectify and prevent quality issues.
  • Experience with Power Automate, Power Apps (model-driven and canvas), and Dataverse.
  • Experience with PowerBI and Dynamics365 reporting and data visualization preferred.
  • Working knowledge of CRM application security standards and best practices.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Team Cooperation - maintain positive, cooperative attitude with all employees of LATICRETE and all customers.
  • Travel Requirement: 10%, domestic.
  • Physical Requirements: Lift: Must be able to lift and/or carry a minimum of 25 pounds. Push/Pull: Must be able to push/pull 25 pounds. Standing: Must be able to stand at least 25% of the day. Sitting: Must be able to sit at least 50% of the day.

  Benefits

  • Medical
  • Dental
  • Vision
  • 401k
  • Tuition reimbursement
  • 13 paid holidays in addition to paid vacation and sick time
  • Flexible spending
  • Life Insurance, AD&D and Supplemental Insurance
  • 1 week paid plant shutdown between the Christmas and New Year's Day holidays
  We need to ensure we didn't include any boilerplate. Looks fine. Check that we didn't repeat job title. No. Check that we didn't include Pay or Schedule. Good. Check that we used

  for section headings. Yes. Check that we used

  • for lists. Yes. Check that we used

    for prose. Yes. Check that we preserved all substantive information: we included company overview, responsibilities, requirements, qualifications, benefits. Did we miss any? The "Essential Duties And Responsibilities Additional duties and responsibilities may be assigned, as necessary." we omitted that sentence; it's generic filler. Could be omitted as boilerplate? It's a line saying additional duties may be assigned. It's not substantive detail; we can drop. Good. We omitted "Classification: Salary Job Description:" line. That's metadata; we dropped. We omitted "Job Description:" heading before responsibilities; we used Responsibilities heading. We omitted "Required Skills & Qualifications" heading; we split into Requirements and Qualifications. We kept all bullet points. Check that we didn't miss any benefit: The posting says: "Just some of our benefits: MedicalDentalVision401kTuition reimbursement13 paid holidays in addition to paid vacation and sick timeFlexible spendingLife Insurance, AD&D and Supplemental Insurance1 week paid plant shutdown between the Christmas and New Year's Day holidays". We split each as separate li items. Note that "MedicalDentalVision4