Dynamics 365 Support Specialist

About the Role

We are seeking a Mid-Level Dynamics 365 Support Specialist to provide day-to-day support, troubleshooting, and maintenance for Microsoft Dynamics 365 applications. The ideal candidate will have hands-on experience supporting Dynamics 365 environments, working directly with business users, resolving system issues, and assisting with enhancements and integrations. This role requires a strong understanding of Dynamics 365 functionality, excellent problem-solving skills, and the ability to collaborate with cross-functional teams in a remote environment.

This is a competitive contract opportunity with potential for extension based on performance and business needs.

Pay Rate: $45–$50/hour

Responsibilities

• Provide Tier 2/Tier 3 support for Microsoft Dynamics 365 applications.
• Troubleshoot and resolve system issues, user-reported incidents, and application errors.
• Analyze support tickets and provide timely resolution in accordance with SLAs.
• Collaborate with business stakeholders to understand requirements and recommend solutions.
• Configure and maintain Dynamics 365 entities, forms, views, workflows, business rules, and security roles.
• Support system integrations between Dynamics 365 and other enterprise applications.
• Monitor system performance and proactively identify areas for improvement.
• Assist with testing, deployment, and validation of enhancements, updates, and patches.
• Create and maintain technical documentation, knowledge base articles, and user guides.
• Provide end-user training and support as needed.
• Partner with developers, administrators, and business analysts to ensure platform stability and usability.

Requirements

• 3+ years of experience supporting Microsoft Dynamics 365 environments.
• Experience with Dynamics 365 Customer Engagement (CRM), Sales, Customer Service, or related modules.
• Strong understanding of Dynamics 365 administration, security, workflows, and configurations.
• Experience troubleshooting application, data, and integration issues.
• Familiarity with Microsoft Power Platform, including Power Automate and Power Apps.
• Experience using Azure DevOps, ServiceNow, Jira, or similar ticketing/project management tools.
• Strong SQL and data analysis skills.
• Excellent communication and customer service skills.
• Ability to work independently in a remote environment.

Preferred Qualifications

• Experience with Dynamics 365 Finance & Operations (F&O) or Business Central.
• Knowledge of Dataverse and Microsoft Azure services.
• Experience with reporting tools such as Power BI.
• Microsoft Dynamics 365 or Power Platform certifications.
• Experience supporting enterprise-level CRM implementations.

Skills

• Strong analytical and problem-solving abilities
• Excellent verbal and written communication
• Ability to manage multiple priorities
• Customer-focused mindset
• Collaborative team player

Benefits

• Supplemental medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for consultants and a certified Career Coach.