User Support Specialist

About the role

The User Support Associate (USA) role is designed for high-potential individuals who want to grow in a supportive and professional environment. This role offers growth-focused opportunities, variety in tasks, and a chance to make a direct impact on users' experiences.

Responsibilities

• Connect with users daily through phone and digital channels via ticketing systems to resolve issues and answer questions
• Deliver exceptional service by meeting quality, satisfaction, and response time goals
• Document interactions thoroughly to maintain accurate records and enable seamless follow-up
• Collaborate with your team by escalating complex issues to Senior Associates, Principals, and Supervisors when needed
• Become a product expert by continuously learning about our solutions, policies, and best practices to educate and empower users
• Contribute to team success by taking on additional projects and responsibilities as needed

Requirements

• A minimum of 1 year of customer service or customer-facing experience (retail, hospitality, call center, tech support, or similar roles)
• A high school diploma or equivalent

Qualifications

• Personality & Attitude: Naturally friendly and personable, positive attitude, professional demeanor
• Skills: Customer focus, strong communication, problem-solving mindset, adaptability, process adherence

Benefits

• Clear career path: Advancement opportunities from Associate to Senior Associate, Specialist/Lead, Supervisor, or other departmental paths
• Structured training: Comprehensive onboarding plus ongoing learning and development
• Supportive culture: Work with a team that celebrates wins and helps you grow
• Competitive benefits: Health insurance, PTO, 401(k), and more
• Stability & growth: Join a global leader in employee benefits and engagement solutions
• Real impact: Your work directly improves the experience of thousands of users

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.