User Support Specialist
About the role
This role involves leading software training, providing tradecraft guidance, and delivering user support to action officers and specialists. The ideal candidate will collaborate with IC users, team members, and leadership to efficiently serve internal and external clients.
Responsibilities
- Lead software training sessions
- Demonstrate tradecraft guidance
- Provide user support to action officers and specialists
- Document requirements and create training materials
- Collect and analyze metrics to improve software adoption
- Identify opportunities to enhance software usage
- Apply outcome-based solutions to support intelligence operations
Requirements
- ACTIVE and MAINTAINED "TOP SECRET/SCI (TS/SCI)" Federal or DoD security clearance
- Once onboard, must obtain and maintain TS/SCI Federal or DoD security clearance with a COUNTERINTELLIGENCE (CI) polygraph
- Six (6) or more years' experience of related experience working with, or as, an OSINT Analyst
- Practical and operational intelligence experience
- Collection and/or analysis as an intelligence professional
- Understanding of TCPED process
Qualifications
- Bachelor's degree
Skills
- Technical training
- Data visualization
- IC engagement support
Benefits
The annual salary range for this position is $98,000.00 - $163,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
Pay
The annual salary range for this position is $98,000.00 - $163,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
Schedule
The schedule for this position is up to 10% travel.
Qualifications
- An ACTIVE and MAINTAINED "TOP SECRET/SCI (TS/SCI)" Federal or DoD security clearance
- Eight (8) or more years experience as an OSINT Analyst
Skills
- Technical training
- Data visualization
- IC engagement support
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.