Specialist, Web Developer Support

Essential Functions

• Adhere to all state, federal, and local laws, policies, and procedures
• Manage and resolve incoming support requests through the ticketing system
• Answer support client calls, emails, and online chats regarding website troubleshooting, site updates, plugin updates, server/hosting issues, email creation, troubleshooting, etc.
• Afford to identify the root cause of problems; manage and resolve issues
• Set up development environments and launch websites
• Afford with our internal team with technical and training support
• Perform related work as assigned or required

Knowledge, Skills, Abilities

• Knowledge of SQL and developing web-based applications on Microsoft SQL Server
• Knowledge of JQuery/JavaScript
• Knowledge of computer programs including email, word processing, spreadsheets, and databases
• Skilled in developing web-based applications on the Microsoft SharePoint platform
• Skilled in designing web pages with HTML and CSS
• Skilled in developing web applications using ASP.NET (VB.NET)
• Skilled in troubleshooting web-based applications
• Skilled in Adobe Photoshop including creating and modifying images for use in web-based applications
• Skilled in graphic design to create visually appealing site layouts
• Skilled in problem-solving and critical thinking
• Skilled in time management skills with the ability to organize, prioritize, manage, and carry out duties efficiently and within established timeframes
• Ability to develop web-based applications, deliver training, and support end users
• Ability to elicit and gather requirements
• Ability to pick up and master new technology
• Ability to communicate effectively with a variety of audiences, both verbally and in writing including electronic media
• Ability to establish and maintain collaborative working relationships with all stakeholders