Duty Manager - Limerick

Smyths Toys Superstores aims to provide customers with an extensive range of high‑quality products at the most competitive prices, delivered through a unique brand of fun. As Europe’s fastest‑growing toy retailer, the company focuses on ownership, a theatrical retail experience, and putting the customer at the centre of everything.

About the Role

As a Duty Manager at Smyths Toys you are responsible for the day‑to‑day operation and management of an assigned department. You support the Store Manager in the end‑to‑end operation of a high‑volume, fast‑paced retail ecosystem, from managing sales‑floor energy to processing delivery intakes, ensuring the store runs smoothly in line with company guidelines. The goal is to maximise sales, develop a rock‑star team, and deliver exceptional, seamless customer service.

Responsibilities

• Deliver and exceed sales targets through effective space planning, impeccable floor presentation, and commercial stock placement.
• Assist the Store Manager in achieving key performance indicators, including sales, stock loss/shrinkage, and health and safety compliance.
• Recruit, train, roster, and mentor a diverse team of retail professionals; inspire them to master product ranges and handle peak seasonal trading periods.
• Ensure the sales floor provides an unforgettable, high‑energy customer experience, resolve queries promptly, and maintain flawless housekeeping standards.
• Oversee cash handling, daily spot checks on tills, stock control, security protocols, and general back‑office administrative compliance.

Requirements

• Proven experience as an Assistant Manager, Duty Manager, Team Leader, or Shift Supervisor in a high‑volume retail environment.
• Strong numerical, analytical, and organisational skills; ability to interpret sales reports and wage spend sheets to protect profits.
• Leadership style that coaches teams to take ownership of their departments; highly motivated, ambitious, and “can‑do” attitude.
• Proficiency with Microsoft Office and comfort navigating computerised retail management and stock‑control systems.
• Willingness to work flexible hours, including weekends, late nights, and bank holidays, especially during peak seasons.

Benefits

• Performance‑based bonus package
• 33 days annual leave, increasing with length of service
• Defined contribution pension scheme with up to 7.5 % matched contribution
• Life assurance cover
• 24/7 counselling through employee assistance programme
• Discount platform and generous in‑store employee discount
• Financial guidance
• Bike‑to‑work scheme
• Enhanced maternity and paternity pay

Pay

Salary: €37,000+ depending on experience