Duties of a Dispatcher

About the role

Dispatcher position in Charlevoix, Cheboygan and Emmet County.

Responsibilities

• Answer all incoming 911 calls
• Track personnel, reports, addresses, mapping, and more using Computer-Aided Dispatch (CAD)
• Affirmatively assist Law Enforcement in their day-to-day operations
• Enter and maintain warrants, PPOs, court orders, and probation orders
• Maintain LEIN bulletins for local and state agencies
• Monitor and respond to radio traffic for public safety agencies
• Monitor weather-related information and make decisions based on it
• Provide emergency medical dispatching services
• Complete four structured phases of training including observation, computer aided dispatch, 911 call taking, and advanced dispatch training
• Pass all tests and certifications required for the position

Requirements

• High school diploma or GED
• Valid driver's license
• Eligible to work in the United States
• Ability to pass a criminal background check, background investigation, psychological evaluation, and physical exam
• Proficiency in typing at 30 words per minute or higher

Qualifications

• Fluency in additional languages (optional)
• Experience in PC applications (optional)
• Knowledge of Job-Related Certificates (optional)
• Special accomplishments, publications, awards, and professional group memberships (optional)

Skills

• Computer-Aided Dispatch (CAD)
• Law Enforcement Information Network (LEIN)
• Radio communication
• Emergency Medical Dispatching

Benefits

• Health, dental, and optical insurance plans
• Vacation and sick leave
• MERS Retirement Plan
• HSA and Aflac plans
• Life insurance

Pay

Competitive starting pay.

Schedule

• 24-hour operation with 12-hour shifts
• Shifts and schedules are granted by seniority
• Required overtime may be ordered/forced
• Typical shift times: Day: 7 a.m. – 7 p.m., Night: 7 p.m. – 7 a.m.