Dispatchers

About the role

When crisis strikes, Winona County needs fearless 911 Dispatchers. Your voice could save a life. Starting in 2027, county-employed Dispatchers will be enrolled in the new Local Government Probation and Telecommunicator Retirement Plan, offering a valuable opportunity to build a strong and secure future.

Responsibilities

• Answers incoming calls (radio and telephone), assists walk-in clients, and operates jail doors.
• Ascertains nature of situation and its location.
• Dispatches, via radio and telephone, all necessary personnel and equipment.
• Maintains resource and referral data.
• Operates Computer Assisted Dispatch (CAD) to enter, receive and manipulate associated data, tracking activity and location of personnel and equipment.
• Maintains and cares for communications and recording equipment.
• Assists in training new dispatchers.

Requirements

• For Pre-Employment: Education and experience equivalent to graduation from high school, communications experience, electronics training, First Aid, CPR, or any other related experience or training.
• Must successfully complete a nine-month probationary period.
• Must pass the State Terminal Operators Certification Test within 6 months of hire.
• Must possess and maintain a valid driver’s license.
• Proficient use of computer software such as Microsoft Windows Applications: Word, Excel, Access, and Outlook.
• Ability to act in a decisive manner and use good judgment.
• Ability to represent the organization to other agencies and citizens with a courteous, helpful, accurate and business-like attitude in all radio, telephone, teletype and personal contacts.
• Ability to communicate effectively, both orally and in writing.
• Ability to develop and maintain effective working relationships with citizens, co-workers, teams from the Winona County’s Sheriff’s Office, local law enforcement agencies, other community agencies and the public.
• Must pass required background check.
• Ability to provide effective and truthful testimony in court.

Qualifications

For the complete job classification, including ADA requirements, or to request a copy of the benefit statement for this position, please email WinonaCountyHR@winonacounty.gov.