Dispatcher

Job Responsibilities

• Dispatch work orders to Field Technicians, Collectors and Boot Officer in a timely manner
• Co-ordinate activities of Field Technicians, Collectors and Boot Officer to ensure that service issues are resolved according to the contracted commitments
• Monitor Parking Enforcement Officer (PEO) activities, call orders, and breaks
• Document ALL dispatch and field activities
• Manage files, call log, data log and correspondence in a monthly/yearly filing systems
• Aid an administrative team with daily tasks and special projects
• Complete all required paperwork and reports in a timely and accurate manner
• Present daily reports as assigned, detailing service performance
• Maintain clean and tidy work area
• Perform other duties as assigned

Requirements

• High School Diploma or its equivalency
• 1 year administrative experience is preferred
• 1 year customer service experience
• Strong time management and organizational skills
• Basic PC knowledge and familiarity with electronic equipment (Intermediate Microsoft Work, Excel and Outlook skills)
• Great communication skills (verbal and written) with the ability to liaise at multiple levels
• High level of accuracy, speed, and data entry skills
• Attention to details
• Ability to relate well with others and work in a team environment