Dispatcher

Job Summary

Under routine supervision, this position is responsible for dispatching and resolving problems for our company drivers, contracted drivers, and/or carriers. This position requires you to have exceptional proactive communication skills with internal and external customers, including promptly resolving issues with pickup and delivery, monitoring check call completion, activity documentation, and overall promoting a professional workplace attitude in a fast-paced environment.

Job Description

• Maintain documentation of driver detention time to ensure accurate, on-time pay
• Maintain the company safety culture to include daily safety messages and monthly driver briefings; help enforce company policies to ensure compliance with DOT and company requirements
• Support other team members as needed
• Communicate in a professional, timely, and effective manner with internal and external drivers via phone calls and system messages; build and maintain a positive attitude to strengthen driver engagement to minimize turnover and improve driver satisfaction and productivity
• Manage company equipment to improve operation efficiency and profitability through coordinating with fleet maintenance teams and previously assigned drivers to ensure vehicle readiness

Qualifications

• High School Diploma/GED with up to 1 year of Transportation, Customer Service, or other relevant experience
• Demonstration of the following skills and abilities through education, certifications, military, or other experiences:
• Effective transmission, reception, and interpretation of ideas through various mediums
• Service excellence to meet or exceed driver needs
• Constructive and collaborative interaction with a variety of individuals and groups
• Adaptability to a dynamic work environment and shifting priorities and directives

Preferred Qualifications

• 1-2 years of transportation, customer service, or other relevant experience

Pay Range

The expected starting pay range for this position is between $18.20 - $22.75 per hour. This position is not eligible for employment-based sponsorship.

Benefits

• Medical benefit
• Dental benefit
• Vision benefit
• 401(k) retirement plan
• Life insurance
• Short-term and long-term disability coverage
• Paid time off commensurate with tenure (includes vacation and sick time)
• Six weeks of paid maternity leave along with two weeks of paid parental leave
• Six paid holidays annually

Education

• GED (Required)
• High School (Required)

Work Experience

• Customer Service/Account Manager
• Transportation/Logistics

Certifications

Not specified