Dutch Wonderland Ride Operation Supervisor

Supervisory Duties

• Supervise the daily operations of the Rides team and any other assigned departments
• Act as an approachable mentor and coach to all assigned team members
• Become knowledgeable of performing the essential duties of all rides positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline
• Aid in team scheduling and timekeeping activities

Departmental Duties

• Maintains a vast knowledge of a group of rides in a designated zone of the park and be able to step in at an attraction when necessary
• Ensures that attractions open and close at the proper times established by the operational needs of the day
• Provides direct support to other rides team members by making rounds throughout the park to check on their needs
• Manages guest feedback and escalates complaints or issues to the proper authorities, when appropriate
• Provides coverage so that team members may take bathroom breaks
• Enforces Park policies, ride restrictions and ride recommendations
• Ensures safe operation of the ride by always adhering to standard operating procedures and established trainings
• Maintains a sense of calmness and professionalism during tense, escalated or emergency situations
• Reports ride related issues and failures to management promptly
• Maintains constant vigilance to proactively identify potential hazards and informs park leadership of any concerns
• Promptly notifies the security team or the park operator of team member and guest injuries or emergencies

Requirements

• Must be at least 18 years of age to comply with PA Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must possess safety-oriented mindset and understand the importance of complying with all Federal, State, and local regulations regarding ride operation
• Demonstrate a willingness to learn and ability to follow instructions
• Be guest-focused and also work well with other team members and supervisors

Physical Requirements

• Frequent interaction a variety of motorized and chain-driven rides and attractions
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Frequent exposure to constant repetitive motion, high noise levels, flashing lights, vibrations, and heavily populated environments