Supervisor, Ride Operations

About the role

Busch Gardens is a place of thrills, fun, and lasting memories. Join us as a key member of our team, where you'll play a major role in bringing happiness and excitement to people from around the world.

Responsibilities

• Lead and inspire a team of ambassadors in delivering an exemplary level of guest service.
• Model a positive attitude, high level of energy, and an unyielding commitment to quality.
• Ensure a safe environment for all team members, guests, and animals.
• Develop Assistant Supervisors and ambassadors through training, feedback, and coaching.
• Ensure compliance with state/federal regulations, park policies, and department procedures.
• Maintain cleanliness in the park, conduct quality inspections, and follow up on improvement opportunities.
• Manage inventory and restock/replace assigned areas' supplies and equipment.
• Perform equipment and safety checks in compliance with department and company standards.
• Respond to ambassador and guest needs, communicate effectively with other areas within the department, and other departments in the park.
• Track and report information to complete daily and weekly reports.
• Report to leadership regarding project status and completed assignments.

Requirements

• At least 17 years of age.
• At least 4 days of unrestricted availability including weekends and holidays during peak season.
• At least 3 days of unrestricted availability including weekends and holidays during the off season.
• Able to complete provided CPR/AED training/certification.
• Able to be trained and certified at all assigned areas and job functions.
• Able to climb stairs/ladders.
• Able to operate and maneuver in/around tight spaces.
• Able to use heavy equipment for cleaning.
• Comfortable with exposure to noise and vibrations.
• Comfortable working in all weather conditions and temperature extremes.
• Comfortable working around fumes/dust/odor.
• Able to bend, sit, stand, squat, stoop, walk, kneel, reach with hands and arms at shoulder level or below, climb and reach with hands and arms above shoulder level.
• Stand, walk, and/or sit for prolonged periods of time.
• Positive interaction with guests, co-workers, and vendors of all ages, different ethnic/cultural backgrounds, and/or language, and individuals with special needs.
• Comfortable speaking in front of large groups of guests and team members.
• Able to remain calm and professional during challenging situations.
• Excellent written and verbal communication skills.
• Working knowledge of all Microsoft Office applications.
• Skilled in organization and planning.
• Able to lift or move 75 lbs.
• Possession of a valid state driver's license preferred.
• One year in theme park ride operation preferred.

Qualifications

• Troubleshooting — Determining causes of operating errors and deciding what to do about it.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Equipment Selection — Determining the kind of tools and equipment needed to do a job.
• Time Management — Managing one's own time and the time of others.
• Speaking — Talking to others to convey information effectively.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.

Benefits

• FREE park admission.
• Discounts on park admission tickets and passes for family and friends.
• Park discounts on food, merchandise, etc.
• Scholarship opportunities.
• Exclusive employee events and giveaways.

Compensation

$15.50 USD per hour.

What else is important?

• Troubleshooting — Determining causes of operating errors and deciding what to do about it.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Equipment Selection — Determining the kind of tools and equipment needed to do a job.
• Time Management — Managing one's own time and the time of others.
• Speaking — Talking to others to convey information effectively.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.

Company Information

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.