Assistant Supervisor, Rides

What You Get To Do

• Provide Ambassadors with proper training and tools
• Monitor and track team member attendance and performance, administer daily team member break schedules
• Ensure compliance of Child Labor Laws with regards to breaks, lunches and hours worked per day
• Handle Guest Service matters in a timely manner according to departmental procedures
• Correct issues and provide positive reinforcement to Ambassadors
• Conduct equipment and safety checks
• Absorb and monitor the area opening and closing procedures and ensure all team members complete tasks within a timely manner
• Enforce department/park policies and procedures
• Complete daily and weekly reports
• Follow Park protocol in emergency situations
• Establish and maintain a positive professional atmosphere which ensures the highest level of team member while supporting and demonstrating exemplary guest service
• Perform other duties as assigned

  What It Takes To Succeed

  • A passion for customer service
  • Excellent multi-tasking and time management skills
  • Outstanding communication and problem-solving abilities
  • An active listener with the ability to anticipate guests’ needs
  • Ability to work in a team to promote and ensure a safe and secure environment
  • Ability to assist with pre and post season setup and breakdown on a limited basis

  What Else Is Important

  • Three (3) months of Park Operations or related leadership experience
  • Ability to obtain CPR certification
  • Must be able to act responsibly with a high attention to safety
  • Must be able to lift, push, pull and/or carry up to 50 lbs
  • Position engages in extensive walking and standing throughout entire work shift
  • Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
  • Perform cleaning duties; including use of cleaning chemicals
  • Must be willing to comply with all SEA grooming guidelines and employment standards
  • Must be able to work indoors and outdoors, in varying weather, to include extreme heat
  • Must provide flexible, consistent availability (including nights, weekends and holidays) and adhere to our Holiday and Availability agreement.
  • Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) and reporting unsafe situations
  • Successfully complete all legal, company and department training requirements within established timelines

  The perks of the position

  • Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
  • FREE park admission
  • Discounts on park admission tickets and passes for family and friends
  • Park discounts on food, merchandise, etc.
  • Scholarship opportunities
  • Exclusive employee events and giveaways