Dutch Wonderland Rides Manager

Responsibilities

• Supervise all aspects of the Rides team and any other assigned departments
• Lead by example, attitude, and as a representation of Dutch Wonderland’s core values
• Act as an approachable mentor and coach to all assigned team members
• Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests
• Become knowledgeable of performing the essential duties of all rides positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline
• Affirm that all required meal and other breaks are being given in accordance with PA law
• Assist with team scheduling and timekeeping activities
• Ensure that all rides are being operated within compliance to all state, local, manufacturer, and industry standards
• Develop and implement department policies, procedures, and is responsible for the creation and dissemination of department specific handbooks
• Coordinate with the ride’s maintenance team on attraction down time, mechanical issues, and ride evacuation procedures
• Manage guest feedback and escalates complaints or issues to the proper authorities, when appropriate
• Enforce Park policies, ride restrictions, and ride recommendations based on either the manufacturer recommendation or Palace Entertainment standards
• Maintain a sense of calmness and professionalism during tense, escalated or emergency situations
• Maintain constant vigilance to identify potential hazards and informs maintenance and Park leadership of these issues
• Monitor the weather during daily operations and oversee any necessary ride closures
• Ensure that attractions documentation is compliant with Company standards
• Participate in the Manager on Duty program, if needed

Requirements

• Must be at least 18 years of age to comply with PA Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must possess safety-oriented mindset and understand the importance of complying with all Federal, State, and local regulations regarding ride operation
• Must demonstrate a willingness to learn and ability to follow instructions
• Must be guest-focused and also work well with other team members and supervisors