Dutch Wonderland Guest Experience Manager

Roles & Responsibilities

• Supervise all aspects of the Admissions, Parking, and Guest Services teams, along with any other assigned business units
• Lead by example, attitude, and as a representation of Dutch Wonderland's core values
• Act as an approachable mentor and coach to all assigned team members
• Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental spending and budgets
• Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests
• Become knowledgeable of performing the essential duties of all guest experience positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline
• Ensure that all required meal and other breaks are being given in accordance with PA law
• Avoid administrative duties including assisting with entering daily revenue, typing, preparing reports, and ordering supplies in coordination with revenue and park leadership
• Ensure that all team members are enforcing park entrance and exit policies
• Immediately report security, safety, or maintenance concerns to the proper channels
• Promptly notify the security team or the operator of team member and guest injuries or emergencies
• Ensure that all Front Gate protocols are executed during emergencies or inclement weather situations

Requirements

• Must be at least 18 years of age to comply with PA Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Ability to regularly work hours that extend beyond 9am to 5pm
• Exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to speak with guests directly while maintaining a high degree of professionalism
• Leadership and motivation of a large group of employees
• Handling high-pressure situations, meeting the demands of constant deadlines and coordinating multiple priorities in a dynamic environment
• Strong written and verbal communication skills
• Strong attention to detail and problem-solving abilities
• Proficiency in Microsoft Excel, Word, and Power Point

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Occasional stoop, twist, kneel, bend, squat, or reach above shoulders
• Remain sedentary for extended periods of time, while using a computer or POS equipment
• Carry, push, pull, lift, and hold objects weighing 20 pounds or more