Dutch Wonderland Park Services Lead Supervisor

Supervisory Duties

• Assist with the daily supervision of the Park Services team and any other assigned departments
• Act as an approachable mentor and coach to all assigned team members
• Become knowledgeable of performing the essential duties of all Park Services positions and backfill these positions when needed
• Participate in new-hire orientation and training activities for all assigned employees
• Audit bathroom and overall park cleanliness
• Ensure that all required meal and other breaks are being given in accordance with PA law
• Assist with team scheduling and timekeeping activities

Departmental Duties

• Follow the daily cleaning/nightly cleaning protocol set forth by leadership
• Operate a trash compactor
• Operate golf-carts, vehicles, or other motorized equipment to perform daily duties
• Stock and sanitize all restrooms, as needed
• Ensure all eating areas are clean and presentable to guests
• Ensure benches and flowerbeds are clean and free of debris
• Roam all assigned area(s) to monitor cleanliness and assist guests and employees
• Courteously resolve guest questions and concerns, and assist with lost children
• Maintain records of all work completed and safety inspections
• Maintain high standards of performance for all assigned areas of responsibility
• Proactively monitor the Park for safety hazards (e.g. wet floors, tripping hazards, etc.)
• Maintain records of all work completed and safety inspections
• Maintain high standards of performance for all assigned areas of responsibility
• Ensure ADA standards are met in each location

Requirements

• Must be at least 18 years of age to comply with PA Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from work for your scheduled shift
• Must possess strong attention to detail and desire to keep park clean and presentable
• Must display a positive attitude, eagerness to learn, and professional image in compliance with all park guidelines
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements

• Ability to stand, walk, stoop, twist, kneel, bend, or squat for long periods of time
• Ability to remain on feet for majority of the workday
• Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more
• Ability to consistently use hands to grasp, control, move objects/tools
• Ability to see details of objects that are more than a few feet away

Working Conditions

• Frequent exposure to all outdoor and indoor areas of the park
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to constant repetitive motion, high noise levels, flashing lights, highly populated areas, and exposure to various cleaning chemicals
• Subject to frequent interruptions and requests that may require reprioritization of activities

Team Member Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Dutch Wonderland and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season