Lead Supervisor

About the role

The Vertical experience is not like a typical workplace. We have high energy attractions with an awesome sound and light system which creates a lively experience for our Jump Crew members!

Schedule

• Part time (15–22 hrs/week), weekend and weekday shifts
• Saturday shift a must

Responsibilities

• Responsible for either opening or closing shifts
• Responsible for cash management processes
• Provides courteous customer service and responds to customer's questions, complaints or requests; directs any unresolved issues to the General Manager
• Assists supervised staff in their job performance during peak activity periods or as required
• Manages cleaning and maintenance of park during their shift
• Communicates low inventory levels for concessions, cleaning supplies, etc.
• Maintains an image of competence and professionalism to customers, employees and management
• Maintains proper employee/employer relations and addresses any questions in a timely and open manner
• Communicates any employee issues with General Manager
• Provides or performs other services or duties as required by General Manager

Requirements

• Previous experience managing part-time employees
• Professional communication skills including phone etiquette and e-mail correspondence
• Ability to work independently while taking direction from General Manager
• Effective problem solving and decision making skills
• Excels in multi-tasking, staying calm and collected even in stressful situations
• Self-starter with an excellent work ethic

Benefits

• Employee discounts
• Flexible schedule