Lead Supervisor

About the role

As a Lead Supervisor, you lead from the floor. You set the tone for the shift, keep the venue running smoothly, and make sure every guest leaves impressed. This is a hands-on leadership role. You will support the General Manager, guide the team during assigned shifts, help drive walk-in bookings, troubleshoot basic tech issues, support events, and jump in wherever needed to keep things moving.

Key Responsibilities

• Welcome and engage guests with warmth, confidence, and energy
• Lead the shift team, delegate tasks, and provide real time coaching
• Open and close the venue according to company standards
• Guide walk-ins through booking and actively promote the experience
• Host and support Gamebox sessions while keeping the mood fun and inclusive
• Maintain a clean, organized, and guest-ready venue at all times
• Support birthday parties, school groups, corporate events, and other group bookings
• Troubleshoot basic technical issues using tablets and in-venue systems
• Handle guest questions or concerns quickly and professionally
• Communicate shift updates, guest feedback, and operational issues to the General Manager

Experience and Skills

• At least 1 year of experience in a supervisor, shift lead, or key holder role
• Experience in hospitality, retail, leisure, food and beverage, entertainment, or another guest facing environment
• Natural people-person who genuinely enjoys guest interaction
• Comfortable leading a small team in a fast paced setting
• Organized and dependable, even under pressure
• Confident with basic tech, including tablets, POS systems, and booking platforms
• Flexible availability, including evenings, weekends, and holidays

What We're Looking For

• You bring energy to every shift and keep it until the doors close
• You lead by example and take ownership of the shift
• You care about the details because you know guests notice them
• You solve problems quickly and do not wait for someone else to fix things
• You enjoy working as part of a team and make those around you better
• You are comfortable being hands on with guests, cleaning, events, and technology

Performance and Employment Terms

Employment is subject to successful completion of a performance based 90 day probationary period.

Benefits

• Be part of a fast growing entertainment brand
• Test our newest games before they launch
• Build leadership experience in a fun, high energy environment
• Gain hands on experience in guest experience, events, sales, operations, and team leadership
• Monthly performance based incentive tied to venue results, including net revenue, reviews, and hours worked, subject to company discretion and shared among eligible team members

Additional Information

• This role regularly requires standing, walking, bending, lifting, cleaning, and working on your feet for extended periods.
• It also requires frequent communication with guests in person, by phone, by email, and through digital systems.
• This job description outlines the primary duties and requirements of the role. It is not exhaustive and may be updated based on business needs.
• Immersive Gamebox is an equal opportunity employer.