Lead Supervisor

Job Duties

• Affords assistance to Shift Managers with the day-to-day operation of table games/poker, including training, counseling, and supervision of team members.
• Supervises and secures all games in assigned gaming area.
• Ensures the security of the table games and related equipment and maintains clear lines of communication between table games personnel and the Surveillance Department.
• Ensures the accuracy and integrity of the player rating system.
• Keeps the Scheduling Department informed of any changes and checks pit time starts on a weekly basis.
• Enforces PGCB gaming rules and regulations, internal controls, and department/company policies.
• Keeps abreast of "special events," entertainment, employee activities, restaurant schedule, etc., and informs other departments of relevant developments.
• Makes necessary adjustments based on business demands.
• Serves guests and handles customer-related issues with composure and professionalism.
• Serves employees and handles employee-related issues with composure and professionalism.
• Schedules Floor Supervisor assignments.
• Performs other related duties as assigned.

Minimum Qualifications

• Two years combined supervisory experience in three of the six primary games (Blackjack, Pai Gow Poker, Craps, Baccarat, Roulette or Poker) plus one year of experience dealing three of the six primary games or previous Pit Manager experience in a high volume, complex casino environment.
• Additionally, a Craps Lead Floor Supervisor must have one year Craps dealing experience.
• Must be able to work various shifts and flexible hours.