Duck Creek Configurator II, III (Optional Work From Home)

Position Summary

The Product Configurator II / III is a role within the operations/policy administration organization. This role is responsible for configuring, testing, supporting, and implementing approved product changes within the Policy Administration System, including Duck Creek.

Essential Functions

• Monitor production support queues, service desk tickets, JIRA items, or other support channels.
• Triage production issues, determine business impact, identify root cause, and escalate when needed.
• Respond to requests for technical or configuration assistance in person, by phone, email, or electronically.
• Provide production support for configuration-related issues, including troubleshooting, defect resolution, documentation, and post-release validation.
• Analyze business, product, and regulatory requirements before making configuration changes.
• Review and understand business, product, and regulatory requirements before making configuration changes.
• Analyze business system needs, user needs, and production support issues.
• Use Duck Creek Policy Administration System configuration tools to make approved changes.
• Configure assigned product components, including rates, rules, forms, validations, underwriting logic, transactions, and workflows.
• Perform unit testing, regression testing, defect validation, and quality testing to confirm changes function properly.
• Fix defects identified during testing, UAT, or production support as they relate to product configuration.
• Perform peer review and quality checks on configuration changes completed by other team members.
• Document requirements, assumptions, configuration changes, use cases, user stories, test results, and production support findings.
• Maintain current knowledge base articles, troubleshooting guides, and configuration documentation.
• Follow best practices for code deployment, including working in a local repository and performing pull, push, merge, and code review activities.
• Maintain accurate records in JIRA, Service Desk, Confluence, and other applicable tracking tools.
• Provide guidance and mentorship to other configurators, assist with complex issue analysis, and recommend configuration or process improvements.

Qualifications

• Required Education and Experience:
• Bachelor’s degree in an analytical field such as Computer Science, Information Systems, Mathematics, Business, Accounting, Insurance, or equivalent related experience.
• Prior experience configuring or supporting insurance products within a Policy Administration System.
• Hands-on experience with Duck Creek configuration tools.
• Experience with testing, defect resolution, documentation, and production support.
• Proficient in Microsoft Office products.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent organizational skills with the ability to manage multiple projects, assignments, and production support requests.
• Excellent verbal and written communication skills.
• Able to work independently and collaboratively with business and technical teams.
• Preferred Qualifications:
• Solid understanding of Duck Creek Author and related Duck Creek configuration tools.
• Familiarity with insurance products, rating, rules, forms, underwriting, and policy administration processes.
• Experience with Commercial Lines insurance is a plus.
• Knowledge of Commercial Lines coverages, limits, deductibles, classifications, rating plans, underwriting rules, forms, transactions, and regulatory requirements is preferred.
• Knowledge of software development lifecycle, agile delivery, production support, and release management processes.
• Experience using JIRA, Confluence, Service Desk, Git, Bitbucket, Azure DevOps, or similar tools.