Dual Sales & Catering Manager

Position Responsibilities and Qualifications

• Meet or exceed assigned sales goals.
• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Develop and maintain relationships with key clients in order to produce group and/or convention business.
• Negotiate guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines.
• Confirm in writing to the client all requirements via sales contract.
• Conduct tours of the hotel and banquet facilities; entertain qualified potential clients in accordance with company and property policies and procedures.
• Accurately forecast all bookings and cancellations.
• Aid the Director of Sales with the implementation and achievement of the Sales Marketing plan.
• Attend and represent company at trade shows and city-wide conventions if necessary.
• Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
• Fulfill Manager on Duty shifts.
• Have knowledge and understanding of all department policies and procedures, and communicate and enforce all policies fairly and consistently with staff.
• Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations/Revenue.
• Monitor production of all top accounts and evaluate trends within your market.
• Invite clients to the hotel for entertainment, lunches, tours and site inspections.
• Avoid being late for work.
• Be familiar with all RCMI sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
• Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
• Meet and greet onsite contacts.
• Absorb Prime Selling Time (PST).

Physical Requirements

• Long hours sometimes required, including nights and weekends.
• Light work - Exerting up to 20 pounds of force occasionally, and /or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to move quickly about the property to various departments.

Required Competencies

• Must be able to convey information and ideas clearly, both oral and written.
• Must work well in stressful, high-pressure situations.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need.
• Must be able to prioritize departmental functions to meet due dates and deadlines.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Benefits

• Medical insurance for you and your qualifying family provided at no-cost, in addition to low cost options for dental, vision, flex spending, disability and life insurance coverage.
• Cell phone reimbursement.
• Paid vacation, sick, and holiday time.
• Discounted room nights world-wide.
• 401(k) Plan with Employer Match Bonus Potential.