DSW Asset Protection Brand Ambassador

About the role

The Service Ambassador -- Loss Prevention is responsible for providing excellent customer service, protecting company assets through activities in safety, inventory recovery, and internal and external theft deterrence. The main objective is to serve as an active visible deterrent to theft via friendly and superior customer service. Candidates must have strong written and verbal communication skills and the ability to work independently or in a team environment. Reports to the LP Supervisor with no direct reports.

Responsibilities

• Provide a high level friendly greeting to all guests entering and exiting the store.
• Patrol the store and stand at assigned locations in the DSW Loss Prevention uniform jacket to create a professional and demonstrative visible deterrent to all customers and associates.
• Report suspicious external and internal activity to appropriate Loss Prevention staff.
• Complete assessments of operational, safety, and inventory control related procedures.
• Serve as a witness during apprehensions of internal and external theft.
• Support store management to ensure a safe work environment.
• Participate in the training of new hire associate orientations to establish awareness around Loss Prevention knowledge.
• Prepare complete reports relative to all theft incidents, merchandise recoveries, and safe work environment.

Qualifications

• High School Diploma or equivalent preferred.
• Strong verbal and written communication skills.
• Ability to communicate with all levels of staff and management.
• Ability to stand/walk the sales floor for an entire shift.
• Ability to make decisions in fast or stressful situations.
• General operating knowledge of retail security camera equipment.
• Ability to work nights and weekends as needed for retail business needs.
• Prior Loss Prevention or Security experience is a plus.