Drug and Alcohol Compliance Coordinator -Fully Remote in the US

About the Role

In this role, you will provide administrative support for the medical review process. You will communicate with clients, donors, labs, and clinicians to handle drug test inquiries and perform daily call center and administrative activities related to drug testing compliance, documentation, process control, and vendor issues.

Responsibilities

• Work closely with the MRO, clients, clinics, laboratories, and other stakeholders to ensure documentation accuracy and time efficiency for all results.
• Document detailed information related to client/donor interaction and review-related issues.
• Answer phone calls and/or emails from MROs, clients, donors, clinics, and laboratories relating to results, testing, document processing, reporting, and other issues.
• Maintain the process required for compliant medical review and assist in the resolution of issues related to that process.
• Coordinate receipt of source documents with the MRO; resolve questions, inconsistencies, or missing data on the documents under review.
• Compile, sort, and verify accuracy of all results in the MRO review process.
• Request documentation from vendors, clinics, or clients as required to complete the review process.
• Receive and review custody-and-control forms to identify correctible, potentially fatal, and fatal flaws requiring the cancellation of drug tests.
• Perform extensive follow-up with the client and other co-workers to assure completion of review in a timely manner.
• Address medical confidentiality and information disclosure issues.
• Maintain company random drug and alcohol testing pools, conduct random name draws, and provide statistical data to clients regarding drug and alcohol testing information.
• Maintain company compliance for DOT regulation of drug and alcohol testing.
• Provide assistance to clients in DOT audits.
• Maintain customers’ follow-up program as needed/requested.
• Coordinate the scheduling of post-accident, reasonable suspicion, and random drug and alcohol visits/encounters.
• Participate in on-call coverage outside of regular business hours as needed, including assigned mandatory shifts when volunteer coverage is unavailable; must remain available to respond to work-related requests within 30 minutes while on call.
• Perform additional duties and assume additional responsibilities as identified by the supervisor for the efficient operation of the organization.

Requirements

• High School Diploma or GED equivalent required.
• Post-high school education in business, healthcare, or related field preferred.
• Knowledge and/or experience in the field of drug and alcohol processes preferred.
• Strong interpersonal skills to communicate with clients at all levels.
• Strong attention to detail.

Skills and Competencies

• Ability to maintain privacy and confidentiality.
• Critical thinking skills and ability to make independent decisions in accordance with company policy and procedures.
• Ability to examine documents for accuracy and completeness.
• Demonstrate civility and work well under pressure, meeting multiple and sometimes competing deadlines.
• Cooperative behavior with colleagues, supervisors, and clients.
• Ability to create and edit written materials and communicate effectively to a variety of audiences.
• Skill in organizing resources and establishing priorities.
• Ability to gather data, compile information, and prepare reports.
• Ability to manage multiple priorities with attention to detail and accuracy.
• Strong time management, organizational, and follow-through skills.
• Ability to meet and exceed daily and weekly individual performance goals.

Computer Skills

• Competent in the Windows operating system environment.
• Proficient in Adobe Professional, Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
• Ability to learn other software as needed.

Physical Demands

• Requires sitting for long periods of time, working at a desk.
• Potential to stand for longer periods of time, working at a copier/scanner.
• Some bending and stretching required.
• Working under stress and use of telephone required.
• Manual dexterity required for use of calculator and computer keyboard.
• Occasionally required to walk, stoop, kneel, and/or crouch.
• Must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of the job. The noise level is usually moderate, air quality is good, and temperature is controlled. The work environment must be free from background noise and distraction, with an acceptable noise level and controlled temperature. At-home setup must meet all company IT, privacy, and safety requirements.

Pay

This position has an hourly pay range of $18 - $20 per hour. Final compensation depends on factors such as job-related knowledge, skills, experience, and qualifications.

Benefits

• Paid time off.
• Medical, dental, vision, and critical illness insurance.
• HSA, HRA, and FSA options.
• Life and disability insurance.
• Employee Assistance Program (EAP).
• 401K retirement plan.
• Legal and identity theft coverage.
• Pet insurance and more.