Alcohol and Drug Abuse Counselor- Remote

About the role

The role of a Ria Health Recovery Coach is to support Ria members to reduce or eliminate alcohol use through pharmacotherapy, targeted protocols, technology platforms, and coaching tools. Coaches are to provide education on alcohol use and its effects on health, the benefits of using pharmacotherapy, and effective behavioral change. Next is to use various coaching tools based on CBT and MI to provide positive short- and long term health outcomes for members. Last is using various engagement techniques based on empathy, rapport, compassion, nonjudgement, warmth, and positive regard. All the above is done in a virtual team clinic environment. All coaches are to work interdependently with various team members and departments. Coaches are to use Ria’s various technology platforms to monitor members to positive outcomes, collaborate with various team members, develop new coaching tools, problem-solve on retention concerns, and manage member’s coaching experiences from beginning to end.

Responsibilities

• Evaluation of new members including a standardized intake with a formulation of an individualized care plan
• Collaborate with supervising medical staff and interdisciplinary treatment team, to develop and revise member care plans
• Facilitate individual coaching through 15-30 minute video/phone calls and app-based communication channels. Manage a caseload of members and monitor health outcomes, coordination of care, and case management services
• Facilitate various evidence-based interventions to support pharmacotherapy, reduction in alcohol use, and promotion of positive health outcomes
• Demonstrate professionalism, attentiveness, and promptness during the session, throughout the course of care, and during various technology interfaces with members
• Build relationships with Ria members to ensure high engagement and quality experiences with members
• Document sessions into EMR and billing systems
• Develop a plan of action for maintaining members and keeping active productivity
• Provide coordination of care, case management, and advocacy when needed and throughout a member’s time with Ria Health
• Plan around member load to optimize continuity of care
• Track member’s engagement and outcomes throughout the program
• Attend team meetings, coaching syncs, and other related meetings
• Develop new clinical tools for Ria Members
• Collaborate with Product and Coaching team on program development
• Maintain HIPAA and privacy standards and/or as determined by funding and accreditation bodies
• Continuous learning and change advocacy as determined by industry trends, community needs, and best practices
• Ability to work some evenings and/or weekends

Requirements

• Required: Certified as an alcohol and drug counselor in your state or equivalent to Advance Alcohol and Drug Counselor (AADC), Alcohol and Drug Counselor (ADC), CADC (Certified Alcohol Drug Counselor), CADAC (Credentialed Alcoholism and Substance Abuse Counselor), LAADC (Licensed Advanced Alcohol Drug Counselor), or MCAP (Master Certified Addiction Professional) or equivalent
• Preferred: BA/BS and/or MA preferred
• Background in addiction treatment/services, wellness, chronic disease management, and related topics
• Secure private space with proper lighting to conduct video coaching sessions, team meeting, and maintain privacy compliance
• Direct high-speed internet access to properly host video coaching sessions, team meetings and related meetings
• Experience with EMR systems, Zoom conferencing, and app-based applications
• Knowledgeable of SUD treatment programs that are evidence-based and outcome-driven
• Knowledgeable of harm reduction models
• Experience with planning and managing client caseload around their health
• Experience with providing continuous professionalism, engagement, and promptness
• Experience with pharmacotherapy and/or medicated-assisted treatment
• Experience with a startup, virtual health and/or telehealth settings

Qualifications

• Active licensed and in good standing as measured by licensing board
• On-time delivery of coaching sessions as measured through call and video logs
• Weekly coaching sessions scheduled during coaching operating hours as measured through internal scheduling systems
• Utilization of evidence-based practices as measured through reporting of EMR based documentation
• Weekly coaching sessions performed as measured through internal system completion percentage
• Member satisfaction maintained as measured by program surveys, discharge questionnaire, and supervision

Skills

• Advocacy & Mentorship: Support clients in navigating recovery systems and accessing resources
• Ethical Practice: Maintain confidentiality and establish professional boundaries
• Cultural Competence: Respect diverse backgrounds and promote inclusive recovery pathways
• Clinical Competence: Develop individualized, stage-of-change–aligned treatment plans with clear goals and interventions
• Facilitate therapeutic individual and group sessions
• Goals: Conduct prompt coaching sessions for Ria members as scheduled
• Respond to Ria members chat-based communication and scheduling needs within 1 business day
• Ensure care plan goals and related health-outcomes are met with members at 3, 6, 9, and 12 months
• Provide various touch-points with members to build dynamic experiences and manage expectations with members
• Maintain member satisfaction throughout the program

Benefits

• Join a team of Mission driven professionals dedicated to offering a next-generation solution in the treatment of heavy alcohol use and addiction
• Experience professional growth within a rapidly expanding tech-healthcare company
• Work remotely anywhere in the United States
• Career opportunities include full-time, part-time, and on a contract basis
• Competitive compensation
• Telerehealth training and development
• Accrued PTO for full-time team members

Pay

$24.00 Hourly to $26.00 Hourly

Schedule

Work remotely anywhere in the United States