Driver Services Specialist 2026-01612

About the role

The Wyoming Department of Transportation (WYDOT) is seeking a Driver Services Specialist for the Driver Compliance section in Cheyenne.

Location: Cheyenne
Salary Range: Commensurate with experience
Benefits: Available upon hire

Responsibilities

• Review and evaluate medical, vision and disabled placard documents to determine appropriate actions.
• Review and schedule re-examinations to evaluate driving abilities.
• Review documents for record reviews to determine eligibility for limited driving privileges, prepare legal files for Administrative Hearings and issue probationary licenses.
• Review and analyze audit reports to maintain accuracy and driving records.
• Review and process driving record requests.
• Review implied consents and DWUI documents to determine appropriate actions.
• Collect, balance and transmit all transactions received.
• Answer questions from the public, courts, attorneys, law enforcement and other DMVs via phone, email and mail.
• Maintain confidential Personal Identifying information.
• Draft correspondence to clients.
• Scan and index documents into document storage system.
• Affiliate with all Driver Services areas as needed, including training.

Requirements

• PREFERENCES: Preference will be given for intermediate skill level using Microsoft Word, Excel, Google Drive, Google Calendar and a database.
• Knowledge: Knowledge of Wyoming State Statutes and Rules and Regulations for specialized areas; Knowledge of department rules, regulations, policies and procedures; Knowledge of personnel rules; Knowledge of medical, physical, visual, mental and alcohol conditions as they pertain to driving; Knowledge of the types of licenses to be issued relative to the weight of the vehicle; Knowledge of Federal Motor Carrier Safety Regulations.
• Skills: in excellent customer service; in effective interpersonal, oral and written communications; in use of Microsoft Word, Excel and Google Suite; in decision making; in keyboarding with proficiency and report writing.

Qualifications

• MINIMUM QUALIFICATIONS: Associate's Degree (typically in Business); Experience: 0-1 year of progressive work experience (typically in Business) OR Education & Experience Substitution: 1-3 years of progressive work experience (typically in Business).
• Certificates, Licenses, Registrations: None.
• Necessary Special Requirements: Physical Working Conditions: Primarily in office environment, sitting and computer use.

Skills

• In use of Microsoft Word, Excel and Google Suite.
• In decision making.
• In keyboarding with proficiency and report writing.

Benefits

Comprehensive health, dental, and vision insurance
Paid vacation, sick leave, FMLA, and holidays
Retail: Pension and 457B plans that help you build a secure future
Flexible schedules and work-life balance options
Meaningful work that makes a difference for Wyoming communities and MUCH MORE!

Pay

$2,000 Hiring Bonus**
See notes for eligibility

Schedule

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Retail: Pension and 457B plans that help you build a secure future
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities and MUCH MORE!